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Terms and Conditions

Survio is a web-based service/product, which is the property of and is supported by „Survio s.r.o.“, a company based in Hlinky 70, Brno 603 00, Czech Republic.

The present Terms and Conditions regulate the Use of all Survio’s products and services, including the “survio.com” website and its content. It contains several documents such as Survio’s Terms of Service (TOS) and Privacy Policy.

BY USING SURVIO’S WEBSITE (INCLUDING ITS CONTENT) AND/OR PRODUCTS AND/OR SERVICES, YOU AGREE TO THE TERMS AND CONDITIONS THAT FOLLOW, TO ANY POLICIES THAT MAY BE ADDED TO THEM, AND TO ANY REVISIONS OR CHANGES THAT THEY MAY BE THE SUBJECT OF. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, OR YOU DO NOT WISH TO BE BOUNDED BY THEM, DO NOT USE SURVIO’S WEBSITE, PRODUCTS OR SERVICES. Survio s.r.o. reserves the right to, at any time, update the Terms and Conditions, at its discretion, to take into account legal, industry-related, or any other changes in the status quo. The most recent updated version of this agreement is available on the “survio.com” website, though Survio s.r.o. isn’t required to notify Users of an update to Terms and Conditions. Hence, We strongly encourage all Users to fully read this agreement and review it regularly. The documents are in effect upon the date of their last update.

TERMS OF SERVICE

The Survio’s website, its contents, products and services are available to all individuals of legal age, who are legally capable of entering into contracts (binding agreements). Proof of compliance to these criteria may be requested upon access to all (or some) services and/or products, in the form of identification details or contact information.

These Terms of Service are established between Us and Users. No other person is entitled to benefit under these.

If any court or regulator decides that any provision of these Terms of Service is invalid or otherwise unenforceable, such provision shall be severed and deleted from these TOS and the remainder terms and conditions shall continue to have full force and effect.

If TOS are inconsistent with the terms and conditions noted on Your registration with Survio (if applicable) the TOS shall prevail, unless otherwise specified on additional documentation supplied by Survio’s Customer Care department.

1. Definitions

Wherever found in the Terms and Conditions, ”You”, “Yourself” and “User” refers to you, the user of the Survio’s website, its contents, products and services, and “Your” shall be interpreted accordingly. Moreover, “We”, “Us” and “Survio” refer to Survio s.r.o. and “Our” and “Survio’s” shall be interpreted accordingly. “User Information” refers to the personal details that may be collected by Us on Survio.com and/or in the course of the registration and/or acquisition to/of any Survio’s services or products. “Our Website” refers to the website “survio.com” and all webpages associated to it. However, “Survio Survey” refers to Surveys of Our Users, hence created using the system Survio. “Third Party” refers to any person/entity/company that are not associated to Survio s.r.o.

2. Services Available

2.1 Free Version
Survio’s basic tool for creating surveys is absolutely free of charge to each and all Users. More here.

2.2 Premium Services
Find more information about premium packages in our Plans & Pricing.

3. Paid Services

3.1 Prices
All of the services have a set price or a range of prices, according to the characteristics of the work required and the time devoted to accomplish it. These prices may be subject of adjustments to take into account market changes, or be temporary substituted by special/promotional prices. The values are set in the local currency, or in United States Dollars (USD). To review Our price table please click here.

3.2 Acquisition of Premium Services
All of Our Premium services are available at the Administration of Your project, but can also be accessed at www.survio.com/en/plans-pricing. For further information or to purchase one of Our Premium services, You can contact Our Customer Care department at http://www.survio.com/en/contact.

4. Contract and Contract Revocation

4.1 Contract
A binding contract is initiated between You and Survio, at the time You order a service and it will be uphold once the payment is successfully completed. “Successfully completed” is defined as full amount was paid and an invoice is available in the Administration of Your Survio account, under “My account” in the “Billing history”. There is a “refundable period” of 15 days in which You can request for cancellation of the service. However, this process follows a specific set of criteria and rules (please refer to Paragraph 5.4).

4.2 Contract Revocation
Revocation of any service can be requested at any time if You do not intend to obtain the refund of paid fees. Also, revocation, acquisition of services, and request for changes in current services (i.e., whatever affects the functionality of Your project) must be presented by You (the owner of the project) in written form (by email), and from the email address used to register the project.

4.3 Duration of the Contract
The acquisition of website packages has a length of 1 month up to 1 year of contract. For the remaining services, unless it is otherwise notified upon purchase, the contract ends once the service is provided.

5. Payments/Fees and Refunds

5.1 Methods of Payment
Premium services can be paid by Credit Card, PayPal, bank transfer, wire transfer, and other country-specific payment methods (including direct deposit on bank account).

In the case of bank transfers, all the information necessary is available on the Premium Service order form. Also, please notice that the surcharges resulting from the bank transfer are supported by You, not by Survio.
Note: You are responsible to fill in Your information on the payment request. Please make sure that all fields are completed and that all data supplied is accurate. Survio is not responsible for uncompleted requests due to wrong or insufficient User-information.

5.2 Payment Date and Activation Date
The payment date is set upon confirmation of successful reception of the amount in question by the payment entity chosen (i.e., payment method provider). Regarding payments made with Credit Card or through PayPal, the amount is deducted immediately from Your account. In addition, payment date and activation date are the same, unless the recovery of the fully paid order has to be done manually. In this case, the activation may be delayed for several days.

5.3 Requests for Refund
All Premium services are refundable within 15 days from the date of activation. The refund is possible only for Your first purchase of Premium services. Survio will not refund any subsequent purchases, including the Automatic Renewal of services carried out by Recurrent Payment. Please note that vouchers are not refundable in any way or form.
To request contract revocation, You must send an email to Our Customer Care department (please refer to Article 4).
For cancellation of survey packages within the 15-day period, no justification is necessary; though it is encouraged as We use it as an information source.In the case of authorized request to cancel any Premium service, except for survey packages, You must provide a reason for the cancellation. For all cases mentioned above, the reasons that may trigger a refund are:

Note: Survio reserves the right to review the cancellation reason You stated and to decide upon acceptance or denial of Your request.

5.4 Date and Method of Refund
Refund of the fees paid will take place up to 60 days starting from the date of Survio’s notification of refund, and will be processed through the same payment method (except in the case of direct deposit) or by a non-refundable reimbursement voucher. The deactivation is done at the same time as the refund.

6. Acceptable Usage

“Acceptable Usage” of Survio’s website, its contents, products and services is defined in Paragraphs 6.1 through 6.8. Activities that go against or are otherwise forbidden by these paragraphs are, therefore in violation of the TOS and make You liable to disciplinary action and legal prosecution. For more information, please refer to Article 9.

6.1 Content
You will not post on nor distribute through the Survio Site any materials that are of defamatory, threatening, obscene, harmful, pornographic or otherwise illegal nature. Also, materials that somehow violate or infringe, in any way, on Our rights or on the rights of others (including but not limited to intellectual property rights, confidentiality rights and privacy rights) are absolutely forbidden, as well as activities that may cause distress or inconvenience on Us or others. Moreover, You may not express opinions that are vulgar, crude, sexist, racist or otherwise offensive. We encourage Users to treat each other in a respectful and polite manner.

6.2 Ownership of Content
You will not post nor otherwise make available on Survio Site any material which You do not own, without the express consent of the lawful owner of the material in question.

6.3 Participation in Events
You will abide by the rules of any competition, promotion or marketing campaign that You participate on Our Website.

6.4 Interference
You will not engage in any behavior or action that may affect the operability or the security of Survio Site nor will You cause unreasonable inconvenience nor disruption to Our staff.

6.5 Identity
You will not impersonate any person/entity, nor misrepresent Your affiliation with a person/entity.

6.6 SPAM
You will not promote Your Survio Survey by sending SPAM (i.e., emails sent to accounts without the previous agreement of the account owner).

6.7 Robot Software
You will not use robot software (nor any other software that is not Survio) to create new Survio Surveys nor to access nor modify Survio Surveys.

6.8 Workarounds
You will not use workarounds of any kind, to overcome package limitations or limitations of any Survio service or feature.

7. Intellectual Property

All copyright materials, trademarks and other intellectual property rights materials or contents supplied as part of Survio Site shall remain, at all times, vested in Us or Our licensors. You are not permitted to use this material or content unless authorized by Us or Our licensors. Moreover, You are only allowed to use such material in the manner described in the Terms and Conditions, and no other. You will not copy, reproduce, distribute, commercially exploit nor in any form benefit/profit from such materials or contents, nor You will assist/facilitate any Third Party in actions such as the ones mentioned above.

Moreover, if You become aware of any such distribution or commercial exploitation, You agree to notify Us immediately.

8. Privacy

8.1 Legislation
We shall abide by all applicable country-specific data protection legislation regarding any of Your personal information gathered by Us.

8.2 Data Processing
You may be asked to enter information about Yourself on different pages of Survio Site. However, We will not use that information in any other manner than the one expressed on the place where the request is made. Also, all User information collected is processed in the manner and with the limitations stated in Our Privacy Policy.

8.3 Data Withdraw
You may request to withdraw Your personal information from Our marketing database. To do so, You (the owner of the project) must make a written request (from the email address used to register the project) to Our Customer Care department either using the link in Your Survio Survey, or by the Contact webpage in Our Website.

8.4 Changes in Personal Data
We strongly recommend the update of all personal information, since this data is used in Customer Care services.

8.5 Registration
In order to use Our services and products, You must have a valid registration to Survio. This entitles to have a project in which You can have multiple Survio Surveys. To register, You must provide a valid email address, a password and other personal information. You are the sole responsible for the confidentiality of Your password and account. All activity originated from Your account and/or password is Your responsibility. We strongly suggest that You keep Your password and account information strictly confidential and do not share it with anyone. In case of unauthorized use of Your password and/or account, immediately notify Survio in writing from email address used to register the project. To avoid misuse of Your account, ensure that You sign out from Your account at the end of each and every session.

9. Violation of Our Terms

Failure to comply with the conditions stated on Article 6 and/or participation in activities that go against or are otherwise forbidden by these Terms of Service make You liable to disciplinary action and legal prosecution. The decision to initiate disciplinary action (including but not being limited to interruption of all services) falls under the discretion of Survio.Please report infractions to the present Terms of Service, Our Terms and Conditions or to Your local laws. To inform us of any such activities, please click here.

10. Interruption/Termination of Services

We reserve the right to immediately terminate or suspend indefinitely Our services to You, if You breach or We have reasonable grounds to believe that You are likely to breach Our Terms and Conditions. Also, We will terminate Our services to You, at Our sole discretion, if You engage in a conduct which We determine to be unacceptable.

11. Disclaimer

WE ARE NOT RESPONSIBLE FOR DAMAGES TO USERS OR TO THIRD PARTIES OR TO THEIR HARDWARE THAT OCCUR DIRECTLY, INDIRECTLY NOR ACCIDENTALLY AS A RESULT OF NOR IN CONNECTION WITH THE USE OF OUR SERVICES AND/OR PRODUCTS, INCLUDING THE DOWNLOAD OF MATERIAL THROUGH OUR SERVICES. WE ARE NOT LIABLE FOR DAMAGE TO USERS OR THIRD PARTIES AS A RESULT OF THE INABILITY TO USE OUR SERVICES AND/OR OUR WEBSITE AND/OR PRODUCTS, NOR DIRECT, INDIRECT, NOR IN CONNECTION WITH THIS EVENT. HENCE, YOUR USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIALS.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF SURVIO SURVEY, OUR SERVICES AND PRODUCTS IS DONE AT YOUR SOLE RISK AND THAT SURVIO WEBSITE, SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND “AS AVAILABLE”. YOU FURTHER ACKNOWLEDGE AND AGREE THAT WE ARE NOT RESPONSIBLE FOR THE AVAILABILITY AND/OR FUNCTIONALITY OF ANY THIRD PARTY’S WEBSITE AND/OR MATERIAL YOU MAY ACCESS THROUGH SURVIO SITE.

11.1 Third Parties
We do not endorse and shall not be held responsible nor liable for any content, advertising, product or service on or available through Third Party Websites.
Any transactions between You and any Third Party found on or via the Survio Site, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between You and the entity in question. Therefore, We are neither responsible nor liable for any loss/damage of any sort, incurred in such dealings.

11.2 Exclusion of Warranty
Survio, its subsidiaries, and its licensors do not represent nor warrant to You that:

No advice or information, whether verbal or written, obtained by You from Survio, through or from Our services shall create any warranty not expressly stated in the terms.
Survio further expressly disclaims all warranties and conditions of any kind, whether expressed or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.

12. Limitation of Liability

Subject to overall provision in the Disclaimer (Article 11) above, YOU EXPRESSLY UNDERSTAND AND AGREE THAT SURVIO, ITS SUBSIDIARIES AND ITS LICENSORS SHALL NOT BE LIABLE TO YOU FOR THE CONDITIONS STATED ON PARAGRAPHS 12.1 THROUGH 12.3.

12.1 General
Any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by You, however caused and under any theory of liability. This shall include, but not be limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible loss.
Any loss or damage which may be incurred by You, including but not limited to loss or damage as a result of:

12.2 Jurisdiction
The limitations on Survio’s liability to You in paragraph 12.1 above shall apply whether or not Survio has been advised of or should have been aware of the possibility of any such losses arising. Also, limitations which are lawful in Your jurisdiction will apply to You.

12.3 Information Provided on Survio Sites
We are not responsible for nor We will be liable to:

13. Continuous Improvement Process

The quality of Our services and products is the main focus of Survio attention; hence Our system is subject of a Continuous Improvement Process (CIP) both on the technological and design aspects of the product.

14. Feedback

As part of Our commitment to excellence, Survio s.r.o. welcomes Your comments and suggestions to some or all of the conditions and policies stated on the present Terms and Conditions. In order to contribute with Your comment/suggestion, contact Our Customer Care department, or send an email to: support@survio.com

Last modified August 13, 2014.