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Questionnaire "One minute can save a life”

One Minute May Save a Life - Cooperation for innovation and sharing best practices.- http://www.oneminutemaysavealife.eu/en/

This questionnaire is open to all people who suddenly in their life have to face emergency situations. You do not need to be an expert as life events happen and we need to be ready to manage emergencies as best as we can.

If you fill out the questionnaire you have the opportunity to benefit:

– a free training course (resulting from the analyses, research studies, interim reports, case studies of each partner and common ones) – designated to ensure support for the dispatchers of 112 and others that manage emergencies;

– a mini-guide of good practices “methods and technics for psychological support of dispatchers of 112 and others that manage emergencies”;

– an e-learning platform – will provide the target group, but also other stakeholder (para-physicians, physicians, firemen and others), with the possibility to benefit of the up-to-date training course, materials and to capture knowledge,

The date and location of the course will be published on the site:

http://www.neurolinguistic.com/blog/one-minute-may-save-a-life/

Thank you for spending 3 minutes of your time to improve emergency services.

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Name (initials)

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Age

Profession

Occupation

Please, answer the following questions. Using the scale of values from 1 to 5, please choose the most suitable figure for you, considering 1 as the minimum and 5 as maximum.

  1. Completely false to me
  2. More false than true for me
  3. Neither true nor false (neutral) for me
  4. More true than false to me
  5. Completely true for me

I. Job perception

1. I am stressed at work

2. I feel tired at work

3. What I do at work helps society I live in

4. I feel that what I do is important

5. What I do at work makes me feel good

6. I feel like the life of those who call the emergency line, also depends on me

7. I believe that the operators who take the emergency calls must be very empathetic people (to understand the caller)

8. I think teamwork and collaboration with colleagues is very important

9. The most efficient schedule for an emergency dispatcher is in shifts of :

II. Difficulties / Requirements

1. What are the major difficulties at your workplace

2. What is the biggest challenge you met at work

3. How often are you in difficulty to communicate with callers?

4. My work process and organizing needs improvement

5. Continuous training of the operators answering the emergency call would be very useful

6. I think that psychological training for operators who respond to the emergency calls would be necessary

7. Answering calls should be made:

III. How useful do you think would be a training that will address the following :

Choose a Number from 1 to 5

  1. not helpful
  2. a little helpful
  3. neutral
  4. pretty useful
  5. very useful

a) Learning to prioritize emergency calls

b) To recognize fake calls

c) Making a caller's profile

d) Learning to ask the suitable questions

e) To receive information about emergency psychology

f) To receive information about the psychology of security (eg. protecting the caller / patients of the immediate dangers, securing the area where the incident occurred , managing persons involved or closeby)

g) To receive information about psychotraumatology (psychic injuries as "sorrow", psychological trauma, stress from contact with people who go through dangerous events)

h) Learning to communicate with the caller

i) To receive information on ways to assist the caller in providing first aid measures

IV. Statistics

1. On average, how many times do you receive fake calls in a week?

2. How many calls that turn out to be jokes, do you get in a day?

3. How many calls that turn out to be wrong number, do you get in a day?

4. What is the subject of the most frequent calls in a week?

5. What is your perception of the accuracy of classification of incoming calls in the cases index?

V. Supervision

1. I believe that continuous electronic monitoring of the dispachter’s activity (recording of radio communications, telephone, all actions) is

2. I believe that the dispatcher’s activity is more effective in

VI. Stress factors

1. I think I'm ready to interact with people in situations of extreme crisis (eg dead child, people shot, incidents with multiple victims etc.)

2. I think I'm ready to interact with angry people expressing their displeasure to me, although I’m not responsible of this discontent.

3. I am aware that if I take a wrong decision, it could have negative consequences for human life or property.

VII. Reward

1. I believe that the dispatcher job gives me satisfaction to help save people's lives and their property

VIII. Emergency Dispatch - recognition of trade

1. I think that would be useful to know "emergency dispatcher" as a distinct profession in the context of integrated operational emergency dispatchers.

2. I think that would be helpful to set up an institution (schools) for training / preparation for the "emergency dispatcher" job

3. I think that the selection of "emergency dispatchers" must follow established criteria to be included in the job description

4.I consider that in the context of integrated operational emergency dispatchers, "over-specialization" is needed ,depending on the specifics of the various agencies involved in the response to emergencies (eg firefighter dispatcher , medical dispatcher, police dispatcher, the gendarmerie dispatcher etc..)

5. I believe that the emergency dispatcher must be trained to understand, manage and integrate the emergency response of all agencies involved under direct supervision by their representatives (fireman supervisor , doctor supervisor, supervisor policeman, gendarme supervisor etc..)

6. I believe that the main five skills / qualities of "emergency dispatcher" are:

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