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Mystery passenger

Welcome!

Thank you for your interest in our questionnaire. We ask you to answer a few questions about your flight.

Please note that the survey focused only on passengers who traveled to Belarus and from Belarus.

Friends, it is important that you answer all the questions, in the other case, the results of the responses will NOT be taken into account when anali.

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Your sex

Man

Man

Woman

Woman

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Your age

20 y.o. or less

21-25

26-30

31-35

36-40

41-45

46-50

51-55

56 and more

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What is your occupation

Student

Workin

Working at home

Retired

Unemployed

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How often do you fly commercial airlines?

once a week and often

2-3 times per month

monthly

several times a year

once a year or less

this was the first time

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Which of the following is important to you when choosing airlines

very importantimportant enoughsecondarynot important

Best time of departure and arrival

Airfare

Best terms customer loyalty program

Flight service (flight attendants, food, etc.)

Onshore services (tickets, luggage, etc.)

Personal sympathy for airline

Recommendations of friends, colleagues

Personal experience

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What airline are you flying?

Please indicate the carrier of the flight which you would like to tell us.

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Please state your route of flight to / from Belarus

Specify from what city you are flying and where flown during the flight. For example: Minsk - Moscow and Hurghada - Gomel

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Specify the date of your flight

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What influenced you in choosing the airline for the flight?

time of departure and arrival

airfare

terms of passenger loyalty programs

recommendations of friends, colleagues

There was no alternative

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Specify the quality of onboard service

high qualitygoodsatisfactorilypoorlyterriblyI do not use

Check-in

Passing security, passport and customs control

Waiting for the boarding

Boarding

Обслуживание во время полета

Service during the flight

Cleanliness in the cabin

Service on arrival

Luggage waiting

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Please rate the level of service in flight on the following aspects

high qualitygoodsatisfactorilypoorlyterribly

The availability of cabin crew

Courtesy crew

Professional appearance of the crew

Pilot Communication with passengers

Food quality

Beverage quality

The total level of service

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Whether you're an airline loyalty program participants?

Yes

No

Airline dint have loyalty program

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What online airline services you used during the trip and what impression of the service?

didn't usevery convenientso-sonot comfortableI did not know about the existence of

Purchase airline tickets online

Online check-in

Self-checking for the flight at the airport

Laggage self-checking in at the airport

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What are the advantages of flight would you like to specify?

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What are the disadvantages of the flight you would like to specify?

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Please rate the overall impression about the flight

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