{"id":719,"date":"2013-04-25T12:00:45","date_gmt":"2013-04-25T12:00:45","guid":{"rendered":"http:\/\/blog.survio.cz\/?p=719"},"modified":"2021-09-27T17:04:52","modified_gmt":"2021-09-27T15:04:52","slug":"dotazniky-spokojenosti-zakazniku-vzory","status":"publish","type":"post","link":"https:\/\/blog-cz.survio.com\/serialy\/dotazniky-spokojenosti-zakazniku-vzory","title":{"rendered":"Dotazn\u00edky spokojenosti z\u00e1kazn\u00edk\u016f (vzory)"},"content":{"rendered":"<p>V\u00edtejte u dal\u0161\u00edho d\u00edlu seri\u00e1lu, kter\u00fd V\u00e1m pom\u016f\u017ee se zorientovat v\u00a0kategori\u00edch p\u0159edp\u0159ipraven\u00fdch <a href=\"\/\/www.survio.com\/cs\/vzory-dotazniku-zdarma\">vzor\u016f dotazn\u00edk\u016f<\/a> v Surviu. Tento d\u00edl se bude v\u011bnovat z\u00e1kaznick\u00e9 zp\u011btn\u00e9 vazb\u011b, chcete-li spokojenosti z\u00e1kazn\u00edka. \u0158ekneme si k\u00a0\u010demu je takov\u00e1 zp\u011btn\u00e1 vazba dobr\u00e1, pro\u010d vyu\u017e\u00edt online <a href=\"\/\/www.survio.com\">dotazn\u00edk<\/a> a na n\u011bkolika p\u0159\u00edkladech si uk\u00e1\u017eeme, jak\u00e9 ot\u00e1zky m\u016f\u017eete pomoc\u00ed t\u011bchto dotazn\u00edk\u016f kl\u00e1st.<\/p>\n\n<h2>Inovace<\/h2>\n<p><strong>Z\u00edsk\u00e1vat zp\u011btnou vazbu od z\u00e1kazn\u00edk\u016f m\u016f\u017ee b\u00fdt pro Va\u0161i firmu d\u016fle\u017eit\u00fdm zdrojem n\u00e1pad\u016f na inovace<\/strong>. A\u0165 u\u017e se jedn\u00e1 o inovace v\u00a0produktech, kter\u00e9 vyr\u00e1b\u00edte nebo ve stylu komunikace, p\u0159enastaven\u00ed slu\u017eeb apod. M\u016f\u017eete nap\u0159\u00edklad zjistit, \u017ee z\u00e1kazn\u00edk\u016fm nejv\u00edce vad\u00ed, \u017ee nemohou platit za Va\u0161e slu\u017eby kartou p\u0159\u00edmo v provozovn\u011b. Z\u00e1kaznick\u00e1 zp\u011btn\u00e1 vazba V\u00e1m pom\u016f\u017ee neusnout na vav\u0159\u00ednech.<\/p>\n\n<h2>Tipy a vylep\u0161en\u00ed<\/h2>\n<p><strong>Z\u00e1kazn\u00edci \u010dasto vid\u00ed drobnosti, kter\u00fdch si nikdo z Va\u0161\u00ed firmy nev\u0161imne (intern\u00ed slepota).<\/strong> Mo\u017en\u00e1 zam\u011bstn\u00e1v\u00e1te lidi, kte\u0159\u00ed nep\u016fsob\u00ed p\u0159i prezentaci Va\u0161\u00ed firmy v\u011brohodn\u011b. Nebo byste mohli vymyslet novou p\u0159\u00edchu\u0165 kol\u00e1\u010dk\u016f, kter\u00e9 vyr\u00e1b\u00edte. Spoustu tip\u016f k vylep\u0161en\u00ed, p\u0159\u00edpadn\u011b na odstran\u011bn\u00ed zbyte\u010dn\u00fdch v\u011bc\u00ed V\u00e1m z\u00e1kazn\u00edci v\u00a0dotazn\u00edc\u00edch r\u00e1di poskytnou.<\/p>\n\n<h2>PR<\/h2>\n<p><strong>A co, kdy\u017e zjist\u00edte, \u017ee v\u0161e funguje jak m\u00e1? Nen\u00ed dobr\u00e9 vyu\u017e\u00edt tyto pozitivn\u00ed ohlasy a v\u00fdsledky pro PR Va\u0161\u00ed firmy?<\/strong> V\u0161ichni novin\u00e1\u0159i a m\u00e9dia obecn\u011b miluj\u00ed hezk\u00e1 \u010d\u00edsla, grafy a modern\u00ed infografiky.<\/p>\n\n<h2>P\u0159\u00edklady dotazn\u00edk\u016f spokojenosti<\/h2>\n<ul>\n \t<li><strong><a title=\"Dotazn\u00edk- Hodnocen\u00ed obchodn\u00edho z\u00e1stupce\" href=\"https:\/\/www.survio.com\/survey\/d\/W9N\" target=\"_blank\" rel=\"noopener noreferrer\">Hodnocen\u00ed obchodn\u00edho z\u00e1stupce<\/a><\/strong> \u2013 Jezd\u00ed Va\u0161i obchodn\u00ed z\u00e1stupci na smluven\u00e9 sch\u016fzky v\u010das? Maj\u00ed pov\u011bdom\u00ed o firm\u011b, kterou zastupuj\u00ed a um\u011bj\u00ed ji adekv\u00e1tn\u011b prezentovat? Zeptejte se p\u0159\u00edmo lid\u00ed, se kter\u00fdmi jednali.<\/li>\n \t<li><strong><a title=\"Dotazn\u00edk- Zp\u011btn\u00e1 vazba na obchodn\u00ed sch\u016fzku\" href=\"https:\/\/www.survio.com\/survey\/d\/A9P2P1U3E4I5N9E1K\" target=\"_blank\" rel=\"noopener noreferrer\">Zp\u011btn\u00e1 vazba na obchodn\u00ed sch\u016fzku<\/a><\/strong> \u2013 Jak prob\u00edhaj\u00ed obchodn\u00ed sch\u016fzky s\u00a0Va\u0161imi klienty? \u0158e\u0161\u00ed se na nich opravdu v\u011bci, kter\u00e9 by se \u0159e\u0161it m\u011bly a chod\u00ed na n\u011b spr\u00e1vn\u00ed lid\u00e9? V\u00e1\u0161 pohled se nemus\u00ed shodovat s\u00a0t\u00edm, jak to vid\u00ed druh\u00e1 strana. Z\u00edskejte podn\u011bty pro efektivn\u011bj\u0161\u00ed pr\u016fb\u011bh sch\u016fzek.<\/li>\n \t<li><strong><a title=\"Dotazn\u00edk- Hodnocen\u00ed webov\u00fdch str\u00e1nek\" href=\"https:\/\/www.survio.com\/survey\/d\/L8R9P6X3X9L3Q1R2J\" target=\"_blank\" rel=\"noopener noreferrer\">Hodnocen\u00ed webov\u00fdch str\u00e1nek<\/a><\/strong> \u2013 Kvalitn\u00ed informace na str\u00e1nk\u00e1ch nemus\u00ed b\u00fdt v\u017edy zpracov\u00e1ny do n\u00e1v\u0161t\u011bvn\u00edkem straviteln\u00e9 podoby. Stejn\u011b tak orientace na str\u00e1nk\u00e1ch nemus\u00ed b\u00fdt v\u017edy intuitivn\u00ed. Samotn\u00fd vzhled str\u00e1nek nemus\u00ed v\u0161em vyhovovat. Tento dotazn\u00edk V\u00e1m pom\u016f\u017ee z\u00edskat podn\u011bty pro zkvalitn\u011bn\u00ed Va\u0161eho webu, eshopu, blogu.<\/li>\n \t<li><strong>Dal\u0161\u00ed dostupn\u00e9 \u0161ablony dotazn\u00edk\u016f zdarma:<\/strong>\n<ul>\n \t<li>Hodnocen\u00ed n\u00e1v\u0161t\u011bvy kancel\u00e1\u0159e<\/li>\n \t<li>Hodnocen\u00ed softwaru<\/li>\n \t<li>Spokojenost s pr\u016fb\u011bhem zak\u00e1zky<\/li>\n \t<li>Spokojenost se z\u00e1kaznick\u00fdm servisem<\/li>\n \t<li>Spokojenost s technickou podporou<\/li>\n \t<li>Spokojenost z\u00e1kazn\u00edka (obecn\u00e1)<\/li>\n \t<li>Ukon\u010den\u00ed poskytov\u00e1n\u00ed slu\u017eby<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2>Pro\u010d dotazn\u00edky online?<\/h2>\n<ul>\n \t<li><strong>\u010cas \u2013<\/strong> Od zasl\u00e1n\u00ed k\u00a0vypln\u011bn\u00ed a vyhodnocen\u00ed online dotazn\u00edku ub\u011bhne podstatn\u011b krat\u0161\u00ed doba oproti pap\u00edrov\u00e9 podob\u011b.<\/li>\n \t<li><strong>Dostupnost \u2013<\/strong> Lid\u00e9 nemus\u00ed a\u017e k\u00a0V\u00e1m na pobo\u010dku, aby dotazn\u00edk vyplnili.<\/li>\n \t<li><strong>V\u00fdsledky \u2013<\/strong> V\u00fdsledky m\u00e1te k\u00a0dispozici prakticky okam\u017eit\u011b.<\/li>\n \t<li><strong>Mno\u017estv\u00ed \u2013<\/strong> Online dotazn\u00edk m\u016f\u017eete rozeslat podstatn\u011b v\u011bt\u0161\u00edmu mno\u017estv\u00ed respondent\u016f, ne\u017e kolik by jich ho vyplnilo na prodejn\u011b.<\/li>\n \t<li><strong>\u00daspory \u2013<\/strong> Vytisknout n\u011bkolik tis\u00edc pap\u00edrov\u00fdch dotazn\u00edk\u016f (pokud jste v\u011bt\u0161\u00ed firma) u\u017e nen\u00ed \u00fapln\u011b levn\u00e9.<\/li>\n<\/ul>\n<h2>Z\u00e1v\u011brem<\/h2>\n<p>Tento d\u00edl p\u0159edstavil kategorii dotazn\u00edk\u016f <strong>Z\u00e1kaznick\u00e1 zp\u011btn\u00e1 vazba<\/strong>. Dotazn\u00edky, kter\u00e9 zde najdete, vyu\u017eijete v\u00a0p\u0159\u00edpad\u011b, \u017ee chcete zn\u00e1t n\u00e1zor lid\u00ed, kte\u0159\u00ed p\u0159ijdou do styku jak s\u00a0va\u0161imi produkty, tak i zam\u011bstnanci. Sta\u010d\u00ed vybrat spr\u00e1vn\u00fd <a href=\"\/\/www.survio.com\/cs\/\">dotazn\u00edk<\/a>. Dal\u0161\u00ed d\u00edl se bude zab\u00fdvat kategori\u00ed dotazn\u00edk\u016f ve Zdravotnictv\u00ed.<\/p>\n<p>M\u00e1 podle V\u00e1s zp\u011btn\u00e1 vazba od z\u00e1kazn\u00edk\u016f n\u011bjak\u00fd smysl? Nakolik u\u017eite\u010dn\u00e9 V\u00e1m p\u0159i jej\u00edm zji\u0161\u0165ov\u00e1n\u00ed byly dotazn\u00edky od Survia? Pi\u0161t\u011b n\u00e1m do diskuze pod \u010dl\u00e1nkem.<\/p>","protected":false},"excerpt":{"rendered":"<div class=\"post-excerpt\">V\u00edtejte u dal\u0161\u00edho d\u00edlu seri\u00e1lu, kter\u00fd V\u00e1m pom\u016f\u017ee se zorientovat v\u00a0kategori\u00edch p\u0159edp\u0159ipraven\u00fdch vzor\u016f dotazn\u00edk\u016f v Surviu. Tento d\u00edl se bude v\u011bnovat z\u00e1kaznick\u00e9 zp\u011btn\u00e9 vazb\u011b, chcete-li spokojenosti z\u00e1kazn\u00edka. \u0158ekneme si k\u00a0\u010demu je takov\u00e1 zp\u011btn\u00e1 vazba dobr\u00e1,&hellip;<\/div>\n","protected":false},"author":3,"featured_media":6536,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[57],"tags":[],"class_list":["post-719","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-survio-pro-marketing"],"_links":{"self":[{"href":"https:\/\/blog-cz.survio.com\/wp-json\/wp\/v2\/posts\/719","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog-cz.survio.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog-cz.survio.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog-cz.survio.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/blog-cz.survio.com\/wp-json\/wp\/v2\/comments?post=719"}],"version-history":[{"count":5,"href":"https:\/\/blog-cz.survio.com\/wp-json\/wp\/v2\/posts\/719\/revisions"}],"predecessor-version":[{"id":4720,"href":"https:\/\/blog-cz.survio.com\/wp-json\/wp\/v2\/posts\/719\/revisions\/4720"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog-cz.survio.com\/wp-json\/wp\/v2\/media\/6536"}],"wp:attachment":[{"href":"https:\/\/blog-cz.survio.com\/wp-json\/wp\/v2\/media?parent=719"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog-cz.survio.com\/wp-json\/wp\/v2\/categories?post=719"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog-cz.survio.com\/wp-json\/wp\/v2\/tags?post=719"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}