{"id":297,"date":"2013-11-20T12:06:30","date_gmt":"2013-11-20T12:06:30","guid":{"rendered":"http:\/\/blog.survio.com\/?p=297"},"modified":"2021-10-04T10:49:35","modified_gmt":"2021-10-04T10:49:35","slug":"how-to-design-a-survey-correctly-questions-formulation-and-survey-structure","status":"publish","type":"post","link":"https:\/\/blog-en.survio.com\/tips-and-tricks\/how-to-write-a-good-questionnaire-part-3","title":{"rendered":"What\u2019s the Right Way to Create a Questionnaire, Part 3\u2014Writing the Questions, Structuring the Questionnaire"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Welcome! Today we\u2019ll be discussing how to write questions. We\u2019ll explain important guidelines to follow when placing questions in your questionnaires, and several examples of how to write them right. This piece is the last one in our block on questionnaire-writing basics. After reading this and the other parts in this series, you should be capable of designing and writing your own simple questionnaire.<\/span><\/p>\n\n<h2>Tips on how to deal with the questions?<\/h2>\n<p>If you need to <a href=\"\/\/www.survio.com\">create a great questionnaire<\/a>, <span style=\"font-weight: 400;\">you should respect the fact that you\u2019re creating it for your respondents, not yourself. To maximize its return rate, adapt it to your target group. The first step is to word your questions wisely.<\/span><\/p>\n\n<h3><b>Ask About Direct Experiences<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If your questionnaire asks about an experience that the respondent has never had, you can hardly expect them to answer it. \u00a0And even if they do, their answer will be worthless. Another common mistake is hypothetical questions (what if? what then?) These lead to low-quality replies.<\/span><\/p>\n\n<div class=\"block block-example\">\n<p><b><i>Example:<\/i><\/b><\/p>\n\n<ul>\n \t<li style=\"font-weight: 400;\"><i><span style=\"font-weight: 400;\">Wrong: How should our car repair shop work, in your opinion?<\/span><\/i><\/li>\n \t<li style=\"font-weight: 400;\"><i><span style=\"font-weight: 400;\">Right: Is there anything that you dislike about how our car repair shop works?<\/span><\/i><\/li>\n<\/ul>\n<\/div>\n<h3><b>Ask Only One Thing Per Question<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you ask about two or more things in a single question, it can confuse your respondents. Here too there\u2019s the risk of getting low-quality and irrelevant answers. If you have a complicated topic for which you need to get answers, divide it into multiple simpler questions. That way, your questionnaire will be simple and easy to understand.<\/span><\/p>\n\n<div class=\"block block-example\">\n<p><strong><em>Example<\/em><\/strong>:<\/p>\n\n<ul>\n \t<li><em>Wrong: <i><span style=\"font-weight: 400;\">What do you see as our weak points, and what do you consider to be our strong points?<\/span><\/i><\/em><\/li>\n \t<li><em><i><span style=\"font-weight: 400;\">Right<\/span><\/i>:<\/em>\n<ul>\n \t<li style=\"list-style-type: none;\">\n<ul>\n \t<li style=\"font-weight: 400;\"><i><span style=\"font-weight: 400;\">Q 1: What do you see as our weak points?<\/span><\/i><\/li>\n \t<li style=\"font-weight: 400;\"><i><span style=\"font-weight: 400;\">Q 2: What would you say are our strong points?<\/span><\/i><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<h3><b>Use Understandable Terms and Well Known Concepts<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Understandable terms are very important for obtaining a high-quality answer. If a respondent doesn\u2019t understand a certain term, they probably won\u2019t answer truthfully, but rather based on a guess\u2014or even fantasies. So don\u2019t pointlessly use complicated or foreign words that your respondents may not know.<\/span><\/p>\n\n<div class=\"block block-example\">\n<p><strong><em>Example:<\/em><\/strong><\/p>\n\n<ul>\n \t<li><em>Wrong: Do you think that genotype effects phenotype?<\/em><\/li>\n \t<li><em><i>Right<\/i>: Do you thing that genes affect the appearance of organisms?<\/em><\/li>\n<\/ul>\n<\/div>\n<h3>Ask simple questions<\/h3>\n<p>When forming questions you have to pay attention to their simplicity. Too complicated or extensive answers may confuse or discourage the respondents.<\/p>\n\n<div class=\"block block-example\">\n<p><strong><em>Example<\/em><\/strong><em>:<\/em><\/p>\n\n<ul>\n \t<li><em>Wrong: <i><span style=\"font-weight: 400;\">What feelings have you brought back from the procedure you absolved at our newly opened relaxation and massage center on Relaxation Street, intended to help you relieve pain and exhaustion?<\/span><\/i><\/em><\/li>\n \t<li><em><i>Right<\/i>: <i><span style=\"font-weight: 400;\">How do you feel after your head massage?<\/span><\/i><\/em><\/li>\n<\/ul>\n<\/div>\n<h3><b>Make Sure Each Question Ends With a \u201c?\u201d<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Make sure that every question in your questionnaire ends in a question mark. Even though it\u2019s just one little character, it strongly influences the whole questionnaire completion process. Also, to make sure your questionnaire feels trustworthy, avoid grammar errors and errors of fact.<\/span><\/p>\n\n<h2><b>Sorting Your Questions<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The right questionnaire structure will raise the quality of your respondents\u2019 answers, and your return rate as well. If you pose your questions poorly, it can ward away your respondents, and they won\u2019t fill out the questionnaire.<\/span><\/p>\n\n<h3><b>Introductory Questions<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Your opening questions should, as much as possible, be:<\/span><\/p>\n\n<ul>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Pleasant<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Interesting<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Simple<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Such questions help to get your respondents\u2019 attention and make them feel that they can easily handle the whole questionnaire.<\/span><\/p>\n\n<h3><b>Sensitive Topics<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Questions of a sensitive nature should be positioned with reason, and very carefully. In no case should they be at the start of the questionnaire. The best solution is to progress from less sensitive towards more sensitive questions. Your respondents will then build trust toward you and be more likely to fill out the whole questionnaire.<\/span><\/p>\n\n<div class=\"block block-example\">\n<p><strong><em>Example<\/em><\/strong><em>:<\/em><\/p>\n\n<ul>\n \t<li><em>Q.1<i><span style=\"font-weight: 400;\">: What is your religious faith?<\/span><\/i><\/em><\/li>\n \t<li><em>Q.2<i><span style=\"font-weight: 400;\">: Do you financially support a political party?<\/span><\/i><\/em><\/li>\n<\/ul>\n<\/div>\n<div class=\"block block-tip\"><em><strong>Note:\u00a0<\/strong><\/em>When a questionnaire starts with these two questions, very few respondents will fully complete it. Always place sensitive questions next to other ones contextually related to them.<\/div>\n<h3><b>Concluding Questions<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Personal and demographic data such as age, gender, place of residence, etc. belongs at the <\/span><b>end of your questionnaire<\/b><span style=\"font-weight: 400;\">. In certain rare cases, they can fit in next to questions connected with personal data.<\/span><\/p>\n\n<h2><b>Your Questionnaire\u2019s Overall Conception<\/b><\/h2>\n<ul>\n \t<li style=\"font-weight: 400;\"><b>We recommend alternating among question types:\u00a0<\/b><span style=\"font-weight: 400;\">For a more pleasant respondent experience, try alternating among different question types. That way, your questionnaire will be more varied and easier to fill out.<\/span><\/li>\n \t<li style=\"font-weight: 400;\"><b>But place similar questions together:\u00a0<\/b><span style=\"font-weight: 400;\">Always place topically related questions close together. That ensures that your respondents know what\u2019s what and can find their way around in the questionnaire. Scattering questions from one domain all around the questionnaire is a blunder.<\/span><\/li>\n<\/ul>\n<p><b>In a separate piece, we present <a href=\"\/en\/blog\/popular-series\/online-surveys-and-their-advantages-disadvantages\">online questionnaires and point out their advantages and disadvantages<\/a>.<\/b><\/p>\n<p><b>If you have any questions, suggestions, or remarks (on this series or otherwise), please don\u2019t hesitate to contact us via<\/b><strong> <a href=\"https:\/\/www.facebook.com\/theSurvio\" target=\"_blank\" rel=\"noopener\">Facebook<\/a>, <a href=\"https:\/\/twitter.com\/theSurvio\" target=\"_blank\" rel=\"noopener\">Twitter<\/a>, <a href=\"https:\/\/plus.google.com\/114927814960731012065\/posts\" target=\"_blank\" rel=\"noopener\">G+<\/a> or\u00a0<a href=\"https:\/\/www.survio.com\/en\/contact\" target=\"_blank\" rel=\"noopener\">e-mail<\/a>.<\/strong><\/p>\n\n<div class=\"block block-keywords\">\n<h2>Glossary<\/h2>\n<ul>\n \t<li><b>Respondent<\/b><span style=\"font-weight: 400;\">\u2014a survey participant who answers questions<\/span><\/li>\n \t<li><b>Return rate<\/b><span style=\"font-weight: 400;\">\u2014the extent to which questionnaires are filled out and returned<\/span><\/li>\n<\/ul>\n<\/div>","protected":false},"excerpt":{"rendered":"<div class=\"post-excerpt\">Welcome! Today we\u2019ll be discussing how to write questions. We\u2019ll explain important guidelines to follow when placing questions in your questionnaires, and several examples of how to write them right. This piece is the last&hellip;<\/div>\n","protected":false},"author":3,"featured_media":4087,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[71],"tags":[],"class_list":["post-297","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-to-create-a-survey"],"_links":{"self":[{"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/posts\/297","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/comments?post=297"}],"version-history":[{"count":4,"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/posts\/297\/revisions"}],"predecessor-version":[{"id":3855,"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/posts\/297\/revisions\/3855"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/media\/4087"}],"wp:attachment":[{"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/media?parent=297"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/categories?post=297"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/tags?post=297"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}