{"id":3508,"date":"2020-05-19T12:13:43","date_gmt":"2020-05-19T12:13:43","guid":{"rendered":"http:\/\/blog-en.survio.com\/?p=3508"},"modified":"2021-10-25T11:33:08","modified_gmt":"2021-10-25T11:33:08","slug":"question-types-5-open-ended-questions","status":"publish","type":"post","link":"https:\/\/blog-en.survio.com\/question-types-5-open-ended-questions\/","title":{"rendered":"Question types 5: Open-ended questions"},"content":{"rendered":"\n<p>These questions take the form of a question and an<strong> empty text field<\/strong> in which the respondent writes their answer either with <strong>text<\/strong> or <strong>numbers<\/strong>. There is no need to invent and create answer options to open-ended questions, which <strong>makes it very easy to create<\/strong> the entire questionnaire.<\/p>\n<table style=\"border-collapse: collapse; width: 100%; height: 146px;\">\n<tbody>\n<tr style=\"height: 31px;\">\n<td style=\"width: 50%; height: 31px;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-3501 aligncenter\" src=\"\/en\/blog\/wp-content\/uploads\/2020\/05\/plus.png\" alt=\"\" width=\"24\" height=\"24\" \/><\/td>\n<td style=\"width: 50%; text-align: center; height: 31px;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-3502\" src=\"\/en\/blog\/wp-content\/uploads\/2020\/05\/minus.png\" alt=\"\" width=\"24\" height=\"24\" \/><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 50%; height: 23px;\">Captures the respondent&#8217;s true opinion about the question<\/td>\n<td style=\"width: 50%; height: 23px;\">Complicated to process the results<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 50%; height: 23px;\">Perfect for questions where it\u2019s difficult to formulate answer options<\/td>\n<td style=\"width: 50%; height: 23px;\">Interpreting the answers correctly<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 50%; height: 23px;\">The respondent&#8217;s deeper reflection on the question<\/td>\n<td style=\"width: 50%; height: 23px;\">The quality of the answers depends on the respondent\u2019s<br \/>expression abilities<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 50%; height: 23px;\">Collecting original opinions and thoughts<\/td>\n<td style=\"width: 50%; height: 23px;\">\u00a0<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 50%; height: 23px;\">Easy to create the questions<\/td>\n<td style=\"width: 50%; height: 23px;\">\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>These are the most common types of open-ended questions:<\/h2>\n<ol>\n<li><strong>Classical text question<\/strong><\/li>\n<li><strong>Matrix with text inputs<\/strong><\/li>\n<li><strong>Test with unfinished sentences<\/strong><\/li>\n<\/ol>\n<h3>1. Classical text question<\/h3>\n<p>A simple type of question created by writing the question text and adding an empty text field for a text answer.<\/p>\n<p><em><strong>Example:\u00a0<\/strong><\/em><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-3539\" src=\"\/en\/blog\/wp-content\/uploads\/2020\/05\/2020-05-18-14_23_18-Microsoft-Edge.png\" alt=\"Classical text question 1\" width=\"641\" height=\"173\" srcset=\"https:\/\/blog-en.survio.com\/wp-content\/uploads\/2020\/05\/2020-05-18-14_23_18-Microsoft-Edge.png 641w, https:\/\/blog-en.survio.com\/wp-content\/uploads\/2020\/05\/2020-05-18-14_23_18-Microsoft-Edge-300x81.png 300w, https:\/\/blog-en.survio.com\/wp-content\/uploads\/2020\/05\/2020-05-18-14_23_18-Microsoft-Edge-530x143.png 530w\" sizes=\"(max-width: 641px) 100vw, 641px\" \/><\/p>\n<p><em><strong>Example:\u00a0<\/strong><\/em><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-3540\" src=\"\/en\/blog\/wp-content\/uploads\/2020\/05\/2020-05-18-14_23_34-Microsoft-Edge.png\" alt=\"Classical text question 2\" width=\"646\" height=\"217\" srcset=\"https:\/\/blog-en.survio.com\/wp-content\/uploads\/2020\/05\/2020-05-18-14_23_34-Microsoft-Edge.png 646w, https:\/\/blog-en.survio.com\/wp-content\/uploads\/2020\/05\/2020-05-18-14_23_34-Microsoft-Edge-300x101.png 300w, https:\/\/blog-en.survio.com\/wp-content\/uploads\/2020\/05\/2020-05-18-14_23_34-Microsoft-Edge-530x178.png 530w\" sizes=\"(max-width: 646px) 100vw, 646px\" \/><\/p>\n<p><em><strong>Example:<\/strong><\/em>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-3541\" src=\"\/en\/blog\/wp-content\/uploads\/2020\/05\/2020-05-18-14_23_48-Microsoft-Edge.png\" alt=\"Classical text question 3\" width=\"645\" height=\"158\" srcset=\"https:\/\/blog-en.survio.com\/wp-content\/uploads\/2020\/05\/2020-05-18-14_23_48-Microsoft-Edge.png 645w, https:\/\/blog-en.survio.com\/wp-content\/uploads\/2020\/05\/2020-05-18-14_23_48-Microsoft-Edge-300x73.png 300w, https:\/\/blog-en.survio.com\/wp-content\/uploads\/2020\/05\/2020-05-18-14_23_48-Microsoft-Edge-530x130.png 530w\" sizes=\"(max-width: 645px) 100vw, 645px\" \/><\/p>\n<p>This question is used very often, especially when you need to obtain unbiased information that could be otherwise influenced by offering answer options (as in closed-ended questions). It is traditionally used in cases when you want to know the respondent&#8217;s true opinion or get more detailed information to a closed-ended question. A beautiful example here is the so-called <a href=\"https:\/\/www.survio.com\/en\/blog\/customer-satisfaction-net-promoter-score-nps-gaining-popularity-part-1\/\" target=\"_blank\" rel=\"noopener\">Net promoter score\u00ae (read the inspirational series about it)<\/a>, which is almost always supplemented by the open-ended question, in which people can explain their evaluation.<\/p>\n<h3><br \/>2. Battery of questions<\/h3>\n<p>Also known as Matrix with Text inputs. This type of question excels in the ability to combine multiple questions into one while inserting the respondent&#8217;s own text in each answer field.<\/p>\n<p><em><strong>Example:\u00a0<\/strong><\/em><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-3543\" src=\"\/en\/blog\/wp-content\/uploads\/2020\/05\/2020-05-18-14_24_05-Microsoft-Edge.png\" alt=\"Battery of questions\" width=\"647\" height=\"353\" srcset=\"https:\/\/blog-en.survio.com\/wp-content\/uploads\/2020\/05\/2020-05-18-14_24_05-Microsoft-Edge.png 647w, https:\/\/blog-en.survio.com\/wp-content\/uploads\/2020\/05\/2020-05-18-14_24_05-Microsoft-Edge-300x164.png 300w, https:\/\/blog-en.survio.com\/wp-content\/uploads\/2020\/05\/2020-05-18-14_24_05-Microsoft-Edge-530x289.png 530w\" sizes=\"(max-width: 647px) 100vw, 647px\" \/><\/p>\n<h3>3. Test with unfinished sentences<\/h3>\n<p>The test of unfinished sentences is a mutation of a text question. The same or very similar criteria apply to it as to the classical text question. You can use it, for example, when creating a slogan, or when you need to get an original approach to a problem.<\/p>\n<p><em><strong>Exa<\/strong><strong><em>m<\/em>ple:<\/strong><\/em><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-3544\" src=\"\/en\/blog\/wp-content\/uploads\/2020\/05\/2020-05-18-14_24_20-Microsoft-Edge.png\" alt=\"Test with unfinished sentences\" width=\"644\" height=\"209\" srcset=\"https:\/\/blog-en.survio.com\/wp-content\/uploads\/2020\/05\/2020-05-18-14_24_20-Microsoft-Edge.png 644w, https:\/\/blog-en.survio.com\/wp-content\/uploads\/2020\/05\/2020-05-18-14_24_20-Microsoft-Edge-300x97.png 300w, https:\/\/blog-en.survio.com\/wp-content\/uploads\/2020\/05\/2020-05-18-14_24_20-Microsoft-Edge-530x172.png 530w\" sizes=\"(max-width: 644px) 100vw, 644px\" \/><\/p>\n<p><em><strong>Example:\u00a0<\/strong><\/em><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-3545\" src=\"\/en\/blog\/wp-content\/uploads\/2020\/05\/2020-05-18-14_24_32-Microsoft-Edge.png\" alt=\"Test with unfinished sentences\" width=\"645\" height=\"183\" srcset=\"https:\/\/blog-en.survio.com\/wp-content\/uploads\/2020\/05\/2020-05-18-14_24_32-Microsoft-Edge.png 645w, https:\/\/blog-en.survio.com\/wp-content\/uploads\/2020\/05\/2020-05-18-14_24_32-Microsoft-Edge-300x85.png 300w, https:\/\/blog-en.survio.com\/wp-content\/uploads\/2020\/05\/2020-05-18-14_24_32-Microsoft-Edge-530x150.png 530w\" sizes=\"(max-width: 645px) 100vw, 645px\" \/><\/p>\n<div class=\"block block-tip\">It is advised to only use the<strong> text questions<\/strong> if the possible range of answers is <strong>too wide<\/strong>. For example, if you are asking about the exact age or subjective opinion of the respondent, it is appropriate to use it. There are however also a number of problems with using the text question, the main one being the large<strong> variety of forms of answers<\/strong>. Therefore, always try to incorporate <strong>notes<\/strong> into the question. It will guide the respondents on the right path, eliminate their confusion, <strong>reduce the rate of them abandoning your survey<\/strong> and, most importantly, make the work of processing answers much easier for yourself.<\/div>\n<p><strong>In the next part, we will focus on specifically focused questions.<\/strong><\/p>\n<p>Stay tuned &amp; follow us! Share your questions, ideas or comments with us on\u00a0<a class=\"c-link\" href=\"https:\/\/www.facebook.com\/theSurvio\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-sk=\"tooltip_parent\" aria-describedby=\"sk-tooltip-d643ea2a-e59c-400a-8edc-bbba6a59e104\">Facebook<\/a>,\u00a0<a class=\"c-link\" href=\"https:\/\/twitter.com\/theSurvio\" target=\"_blank\" rel=\"noopener noreferrer\" data-sk=\"tooltip_parent\" aria-describedby=\"sk-tooltip-047cd666-fd34-4b3b-8db2-d6228a734f15\">Twitter\u00a0<\/a>or via\u00a0<a class=\"c-link\" href=\"https:\/\/www.survio.com\/en\/contact\" target=\"_blank\" rel=\"noopener noreferrer\" data-sk=\"tooltip_parent\" aria-describedby=\"sk-tooltip-384647f5-9525-4222-86b7-a88a6d0a6b62\">e-mail<\/a>!<\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"post-excerpt\">These questions take the form of a question and an empty text field in which the respondent writes their answer either with text or numbers. There is no need to invent and create answer options&hellip;<\/div>\n","protected":false},"author":3,"featured_media":4187,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[20],"tags":[],"class_list":["post-3508","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-question-types"],"_links":{"self":[{"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/posts\/3508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/comments?post=3508"}],"version-history":[{"count":4,"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/posts\/3508\/revisions"}],"predecessor-version":[{"id":3866,"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/posts\/3508\/revisions\/3866"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/media\/4187"}],"wp:attachment":[{"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/media?parent=3508"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/categories?post=3508"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog-en.survio.com\/wp-json\/wp\/v2\/tags?post=3508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}