To get paid Survio premium services, activate your subscription:

  1. On the main page of your account, click the "Upgrade" button

  2. In the price list, select the plan that suits you best - ELITE, BUSINESS, or PERSONAL.

  3. Choose a subscription length - yearly or monthly.

  4. Click the “SELECT” button

  5. Then, you will see a pop-up window where you can adjust the desired length of the subscription. The longer the prepaid period is, the more advantageous the price per 1 month gets.

  6. Click the "CONTINUE" button to access the Survio store.

  7. Fill in the information you want to have on your invoice here.

Tip: If you want to make the purchase on behalf of your company, tick this option and another box will appear where you enter your company’s or organization’s details.

  1. On the same page, you will also select the payment method that works for you.

Payment methods vary by country or region. Most countries in the world have a variety of payment methods to choose from. Almost always, there is the possibility to choose one of the fast online payments - e.g. payment by card, or via PayPal. However, you can also pay via bank transfer, or any other of the offline methods offered.

  1. After selecting your payment method, where you will be required to confirm that you agree with the automatic renewal of your subscription, finally, click the “BUY NOW” button.

TIP: When you click on “REVIEW YOUR DATA” you will be able to see the summary of the order.

If you have selected an online payment method, you will be forwarded to the respective payment manager's interface to make an immediate payment.

For offline payment methods (e.g. bank transfer), the relevant payment information for setting up the payment order, generated by the system, will appear here. At the same time, you will receive an order confirmation email, including all the payment information to submit your payment.

Warning: Please, keep in mind that in order to process your order properly and run the services in your Survio account, it is necessary that you set up the payment exactly according to the payment information generated by the system.

Warning: Premium services will become active as soon as the payment is credited to our payment processor’s account. For offline payment methods, however, you have to take into account that banks may take several business days to process your payment, so the services will be delayed by this time as well. If you are in a hurry, we recommend choosing an online payment method. In this case, the payment, and therefore the activation of the services is carried out almost immediately.

  • At the same time as the services take effect, you will receive an email with an invoice.

  • All your invoices can also be downloaded at any point in your Survio account in the “My Account” section, under the “Payments” tab.