Product updates

All 120 survey templates rebuilt from scratch, now in 25 languages

What’s new

We rebuilt our survey templates from scratch: new design, rewritten content and 28 completely new templates. All 120 templates are now available in 25 languages, 3,000 language versions in total.

What you can do

• Pick by purpose – each template name says what it is for
• Know if it fits – every template describes who it is for, what you get from it and how to share it
• Get more completed responses – fewer questions, fewer required answers and a layout that works on a phone
• Use it in your language – the template opens in the language you chose

Why it matters

Short, clear surveys get finished more often, and more finished responses give you results you can rely on.

How to use it

1. Open Survey templates in the app or on our website
2. Preview a template
3. Click Use template and adjust it to your needs

Survey templates

Security audit and preparation for NIS2

What’s new

We completed a full security audit of Survio as part of our preparation for NIS2, the EU directive on cybersecurity. We are now rolling out the improvements the audit identified.

What you can do

• Stronger protection – for accounts, teams and survey data
• Stricter access checks – across the app and the API
• Same standards as before – Survio remains GDPR compliant and ISO 27001 certified

Why it matters

If your organization falls under NIS2, you have to check the security of your suppliers. This work makes that check easier for you.

How to use it

1. Nothing to do on your side
2. For security questions, see our Cyber Security page or contact us

Webhooks: every response goes straight to your other tools

What’s new

Each new response can now go to your other tools automatically, in real time: your CRM, helpdesk, Slack, Microsoft Teams or Google Sheets.

What you can do

• Alert your team – when a customer gives a low rating
• Add leads to your CRM – every demo request arrives the moment it is sent
• Create support tickets – from complaints, automatically
• Keep reports up to date – every response is added to your spreadsheet

Why it matters

A low rating or a complaint reaches the right person within seconds, while there is still time to respond.

How to use it

1. Open your survey and go to Get responses, then Webhooks
2. Click Add a webhook and paste your endpoint URL
3. Save. The webhook starts working right away

Learn more

Survio MCP: your survey results in your AI assistant

What’s new

Connect Survio to Claude, ChatGPT, Cursor or another AI assistant and work with your survey results there. Ask questions about your responses and get answers based on your own data.

What you can do

• Find themes in open answers – the assistant reads every response and groups the topics that repeat
• Compare segments – by channel, language or time
• Turn results into a deliverable – a summary, a presentation or a web page
• Send invitations – one by one or in batches, only after you approve them

Why it matters

Reading hundreds of open answers takes hours. Your assistant does the first pass in minutes, and you decide what to act on. Surveys are still built in Survio. The assistant reads results and sends only the invitations you confirm.

How to use it

1. In your AI tool, add a connector with the address https://ai.survio.com/mcp
2. Sign in to Survio and allow access
3. Ask about your surveys

Watch the video Learn more

AI Form Builder: a new, much better version

What’s new

We rebuilt the AI Form Builder. Describe what you want to find out, and it creates a ready-to-send survey. The new version follows our survey design rules in 96% of cases, up from 29%, and its surveys now reach a quality score of 8.6/10 instead of 4.7/10.

What you can do

• Start from your goal – describe the purpose and the audience in your own words
• Get a complete draft – questions, answer options and structure, ready to edit
• Shorter, clearer surveys – built to be finished, also on a phone
• Available to everyone – including the Free plan

Why it matters

Writing good questions is the slow part of building a survey. The AI Form Builder gives you a solid first version in seconds, and you only fine-tune it.

How to use it

1. Click Create a survey
2. Choose With AI
3. Describe your goal and review the draft
4. Edit anything you need and share the survey

Learn more

Multilingual surveys with automatic translation

What’s new

One survey can now run in several languages. Survio translates the texts for you, respondents choose their language, and all responses arrive in one place.

What you can do

• Translate in one click – automatic translation fills in every language, and you can edit any text yourself
• Let respondents choose – a language menu appears in the survey
• Analyze together or by language – view all results at once, or filter, export and share them by language
• See the language of each response – in individual responses, exports and the API

Why it matters

No more copying the same survey for each market and merging the results by hand. Customers in different countries or employees in different offices answer the same survey, and you get one set of data.

How to use it

1. Open your survey in the editor
2. Open Translations and add a language
3. Translate automatically or write your own texts
4. Share one link with everyone

Also new: the Survio app is now available in Greek, Turkish and Bulgarian.

Watch the video Learn more

Filter results by URL parameters

What’s new

You can now filter your results by URL parameters. If your survey link carries data such as a customer ID, an order number or a campaign tag, you can show only the responses that match it.

What you can do

• Compare channels – see responses from a newsletter, a QR code or an ad campaign separately
• Find one customer – filter by customer ID or order number
• Combine filters – add answers, date, source or completion status for a narrower view

Why it matters

You see which campaign, branch or customer each response came from, without adding questions to the survey.

How to use it

1. Add URL parameters to your survey link in Get responses
2. Open Results and click Filter
3. Choose URL parameters, pick the parameter and enter the value

Filters are available on paid plans.

Learn more

Let Emojis Do the Talking

What’s new

Let your respondents express themselves without typing a single word. Our new Emoji Rating question lets them share their feelings instantly. Choosing from 2 to 5 emojis instead of searching for the right words or numbers. It's the fastest way to capture authentic sentiment, especially when your audience is on the go.

What you can do

• Customize your scale – Choose the emojis that match your question and arrange them from positive to negative (or reverse the order to suit your needs)
• Control response requirements – Make the question mandatory when feedback is critical, or keep it optional for casual pulse checks
• Match your brand colors – Apply your survey theme's colors or use an intuitive green-to-red gradient that aligns with your emoji sequence
• Analyze with ease – Every emoji automatically converts to a numeric value in your results, so you can create charts, apply filters, and spot trends just like any other question type

Why your respondents will love it

Emojis remove friction. Your audience can tap their reaction in a split second—no thinking, no typing, just an instant gut response. This is especially powerful on mobile devices, where every extra keystroke is a barrier. You'll see higher completion rates and more genuine feedback because responding feels effortless and even fun.

Why you will love it

Get clearer sentiment data faster. Emoji ratings capture the emotional tone that text-based questions sometimes miss, while giving you clean, quantifiable data you can actually measure. Whether you're gauging customer satisfaction, event reactions, or employee morale, you now have a visual, engaging way to collect feedback that people actually enjoy answering.

How to use it

• Open your survey editor and select Add Question → Emoji Rating
• Choose your emoji scale length (2–5 emojis)
• Pick which emojis to display and arrange their order
• Select your color style and label your scale endpoints
• Decide whether to make the question required or optional

Start adding Emoji Rating questions to your surveys today and watch your response rates climb.

Collaborate with your team

What’s new

You can now collaborate with your team directly in Survio. Share surveys with colleagues, edit them together, and review results side by side. Invite your whole team! Whether they just need visibility into data collection and insights, or want to actively contribute throughout the process, this new feature makes it possible.

What it does

• Lets you share access to surveys with your teammates.
• Provides access management so you stay in control of who can collaborate.
• Enables your team to edit and collaborate on surveys together.
• Allows your team to view and analyze your survey results.

Why it matters

Working together means faster edits, fewer silos, and insights everyone can act on. This feature turns survey creation and analysis into a truly collaborative effort, making it easier for teams to reach decisions backed by data.

How to use it

• Open a survey and click the Share button.
• Select team members you want to give access to.
• Once shared, they can edit the survey and review results alongside you.

AI-powered Survey Rephrasing

What’s new

At Survio, we are constantly improving our platform by developing new AI features to make survey creation smarter, faster, and more effective. Our mission is to provide you with the best tools to collect high-quality data, gain valuable insights, and ultimately grow your business through customer feedback.

With that in mind, we’re introducing AI-powered Survey Rephrasing.

What it does

• Suggests improved wording for your survey questions.
• Provides optimized answer options.
• Generates recommended answer sets that best match your question type.

Why it matters

Well-phrased surveys lead to higher response rates and more reliable data. This feature helps you create professional surveys faster and ensures you collect the insights you need.

How to use it

When creating or editing a survey question, simply click on “Rephrase with AI” to see alternative phrasing and suggested answers.

Survio AI Chatbot

What’s new

At Survio, we’ve always cared deeply about our customers and have been recognized for providing quick, professional, and friendly support through our Customer Care team. But we want to go even further — to be faster, smarter, and available exactly when you need us.

That’s why we developed our very own AI Chatbot, built entirely in-house and trained on real cases by our Customer Care experts. This way, we can provide you with instant, reliable support at any time, without relying on third-party tools. The chatbot is designed to make sure you always get the help you need — right when you need it.

What it does

• Provides instant answers to your questions.
• Trained on real cases by our Customer Care team.
• No third-party integrations — faster, safer, and directly tailored to Survio users.

Why it matters

You can now get reliable, round-the-clock support directly within Survio. The AI chatbot guides you through features, helps troubleshoot common issues, and connects you to additional resources whenever needed.

How to use it

Click on the chatbot icon in the bottom-right corner of your Survio account to start a conversation.

Create surveys like a presentation

We’ve enhanced the survey builder to make designing surveys effortless—giving you professional-level control, a seamless user experience, and a polished survey look.

What's new?

• A library of topic-based themes that align with your brand or survey focus for more engaging surveys and deeper insights.
• Presentation-style with slides and previews for better page layout visualization.
• Optimized responsiveness across all devices to maximize response rates.

Default themes remain available. If your surveys use a default theme, their current design will stay unchanged.

Survio now speaks Ukrainian and Danish

Survio now supports 26 languages. With Ukrainian and Danish as the latest additions, we remain committed to making Survio as accessible as possible to our diverse, multilingual user base. Switch to your preferred language in account settings and effortlessly collect feedback from your audience worldwide.

New survey logic and question skips

The new survey logic offers a more intuitive edit window for creating question skips. Easily set skip rules for any question you need and collect relevant feedback from the right audience to make informed decisions.

Improved tracking of survey invitations

Survio provides daily overviews of e-mail invitations automatically distributed via API. Survey creators can easily track who the invitation was sent to and when, whether it was delivered, opened, or if it already links to a completed questionnaire.

Expanded user profile menu

This menu has been redesigned to provide immediate and easy access to the essential user- and account-related items, including team management options and a counter for overall collected responses.

Survio celebrates 5 million users

We're thrilled that Survio already helps over 5 million users work smarter, make the right decisions, and achieve their goals. That’s quite a motivation for us to constantly improve and innovate. To all our users, thank you for your trust and support.

Hiding the welcome page

By hiding the survey’s welcome page, you can guide respondents directly to your questions, which will help you get more answers and relevant insights faster. It is ideal for short surveys or to collect instant feedback on your website/e-shop.

New survey design and technology

This major upgrade takes Survio to a whole new level, bringing numerous innovations and benefits for survey creators and respondents alike. Let's take a look at the most essential changes that enhance survey attractiveness and usability, and increase the efficiency and security of the entire feedback process.

Refined add question menu

We have organized the add question menu into groups for enhanced clarity. This allows you to easily select question types and visual elements that perfectly fit your surveys’ layout and align well with your research objectives.

New question edit window

We have redesigned the entire question edit window. The rearranged settings now offers easier navigation, full accessibility and meets the UI needs of both survey beginners and experienced researchers.

Enhanced survey preview

Respondents are increasingly completing surveys on mobile devices, which is why we have added a mobile preview option. This allows you to check your surveys before sharing to make sure they look just the way you need on all devices.

Modern, functional and responsive design

We have enhanced survey responsiveness. As a result, surveys load quickly, look great on all devices, and are easy to fill out. This allows you to collect more answers and get more accurate data for your decision-making or result presentations.

Faster, more stable, and secure Survio

By migrating Survio to the cloud, we’ve been able to speed up processes—creating surveys, displaying surveys, and storing answers—and prevent instability, excessive technology load, system outages, or data processing delays. Robust data encryption ensures maximum security, in full compliance with GDPR and ISO standards.