Verkkokaupan palautekysely

Hei,

käyttäisitkö muutaman minuutin seuraavan kyselyn täyttämiseen.

1. Mikä oli tärkein syy käyntiisi "kaupan-nimi" verkkosivuilla?

  • Selailin nettiä
  • Etsin tiettyä tuotetta
  • Vertailin hintoja
  • Etsin lisätietoa

2. How easy was it to navigate to the "name-of-your-e-shop"?

3. How easy was it to browse our inventory?

4. How easy was it to find a particular item you were looking for?

5. Did you make a purchase from our online store?

6. How easy was it to move items into your shopping cart?

7. How easy was it to modify items in your shopping cart?

For instance to change quantity, color, size, etc.

8. How easy was it to resume shopping after placing items in your shopping cart?

9. How satisfied were you with the available shipping options?

10. How did you pay for your purchase?

  • Credit Card
  • Paypal
  • Wiretransfer

11. Was your order complete when you received it?

12. Did you return any items you purchased from our online store?

13. What was the main reason for your return?

  • Wrong Size
  • Wrong Color
  • Not What I Ordered
  • Damaged
  • Not Satisfied with Item

14. Were you satisfied with the return process?

15. What was the main reason you did not make a purchase from our online store?

  • Price
  • Availability of Item
  • Shipping Options
  • Selection
  • Difficulty Navigating Site
  • Payment Options

16. Overall, how satisfied were you with your shopping experience at our online store?

17. How did you learn about "name-of-your-e-shop"?

  • Friend or Family member
  • PPC campaigne
  • Banner Ad
  • Search engine (Google, Bing, etc.)
  • Online Article
  • E-mail

18. Do you think you will shop at our online store again?

19. What can we do to improve your experience at our online store?

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