Did everything go smoothly?

Hi 👋 A few questions about your flight with [airline name]: getting on board, the crew, the seat and whether everything ran on time. Under 2 minutes.

1. How was the flight overall?

2. What were you flying for?

Select one answer

  • Business
  • A holiday
  • Visiting family or friends

3. How was each part of the flight?

Select one answer in each row

  • Poor
  • OK
  • Great

Booking your ticket

  • Poor
  • OK
  • Great

Check-in and boarding

  • Poor
  • OK
  • Great

Seat comfort

  • Poor
  • OK
  • Great

Cabin crew

  • Poor
  • OK
  • Great

Food and drink

  • Poor
  • OK
  • Great

Cleanliness

  • Poor
  • OK
  • Great

Flying on time

  • Poor
  • OK
  • Great

Value for money

  • Poor
  • OK
  • Great

4. Did anything go wrong?

Select up to 2 answers

  • The flight was delayed
  • My bag was lost or late
  • A problem with my seat
  • Poor treatment by staff
  • Something else went wrong
  • No, nothing went wrong

5. Did you pay for any extras?

Select one or more answers

  • Choosing my seat
  • Extra baggage
  • Food or drink on board
  • Priority boarding
  • Wi-Fi
  • No, nothing extra

6. How likely are you to recommend [airline name]?

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

Not at all likely

Extremely likely

7. What should we do better?

500

Powered by Survio
Use template

Survey Templates Customer Feedback

Airline Passenger Satisfaction

Who it's for

Airlines and charter operators. Send it within a day of landing.

Who answers

Passengers, on a phone, in two minutes. No booking reference needed.

Use template

What you'll see

  • Each part of the journey rated separately: check-in, boarding, crew, seat, food
  • What went wrong, from delays to baggage
  • Whether they paid for extras and how they felt about it
  • Business and leisure passengers split apart, because they judge a flight differently

How to get good answers

  • Send it within a day of landing. After a week the whole trip blurs into one impression.
  • Rate the parts separately. A single score for a flight tells you nothing you can act on.
  • Send it after delayed flights too. Skipping the bad days leaves you with an average that describes nothing.
  • Read the extras question next to the overall score. A passenger who paid for a seat and then had a bad one is the most expensive complaint you can have.

All templates

Template categories

Trustpilot rating

Rated excellent on

Survio is a survey software for everyone.

Survey templates make your start quick and smooth. Collect any feedback effortlessly.

Create a questionnaire in less than one minute

Create a questionnaire in less than one minute

Collect survey responses on multiple channels

Collect survey responses on multiple channels

Analyze survey results with a single click

Analyze survey results with a single click

What people say about us

Marketing manager, HR specialist and sales director sharing their experience with Survio.

Survey creation is straightforward and simple. Easy to navigate as a survey creator as well as a survey respondent. Quick to make unique surveys tailored to your and your company's purpose.

Linda W. Marketing manager

I've been able to design multiple surveys in just a few minutes. I'm particularly excited about the data collection, analysis, reporting & exporting capabilities, which are critical to my success as an HR.

Liam J. HR specialist

I highly recommend Survio as it is user-friendly and professional. It is definitely worth updating the free account to get more advanced features and make it an integral part of your workflow.

Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

Create your survey now

Enter Survio

Login

Forgot password?

Digicert

Start surveying now!

  • Build a survey Easy-to-use survey editor, 100+ ready-made survey templates
  • Collect responses Mobile friendly, omnichannel collection, identity tracking
  • Analyze results Fast and comprehensive analytics, one-click reports
  • Engage with Survio PRO User management, custom dashboards, integrations, API
  • GDPR
  • SSO
  • ISO 27001:2022

Get in touch with Sales team

Do you have a request for Demo, Custom quote or any other commercial related query? Let us know and our team will get back to you promptly.

This form serves for business related topics to our Sales team.

Survio.com is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you:
You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.
By clicking submit below, you consent to allow Survio.com to store and process the personal information submitted above to provide you the content requested.