Airline passenger satisfaction questionnaire template

1. Gender:

Male
Female

2. Age group:

< 20
21-30
31-40
41-50
51-60
60+

3. Which of the following describes you best?

Student
Employed
Self employed
Retired
Not Employed

4. Tell us how important of the following was in making your decision to use our airline:

Very important
Important
Neutral
Unimportant
Not at all important

Departure and / or arrival time was more convenient

Very important
Important
Neutral
Unimportant
Not at all important

Flight had fewer stops or better connections

Very important
Important
Neutral
Unimportant
Not at all important

Air fare was better

Very important
Important
Neutral
Unimportant
Not at all important

Frequent flyer program

Very important
Important
Neutral
Unimportant
Not at all important

Inflight services are better (meals, movies, flight attendants, etc.)

Very important
Important
Neutral
Unimportant
Not at all important

Ground services are better (ticketing, baggage handling, check-in, etc.)

Very important
Important
Neutral
Unimportant
Not at all important

Personal preference for

Very important
Important
Neutral
Unimportant
Not at all important

Travel agent / company travel department recommendation

Very important
Important
Neutral
Unimportant
Not at all important

Aircraft preference

Very important
Important
Neutral
Unimportant
Not at all important

5. How often do you fly?

Once a week or more
2-3 times a month
Once a month
A few times a year
Once a year or less
Never

6. Please indicate how long you waited in line:

Didn't Use
No Wait
0-5 min.
6-10 min.
11-20 min.
20+ min.

Aircraft boarding

Didn't Use
No Wait
0-5 min.
6-10 min.
11-20 min.
20+ min.

Boarding gate counter

Didn't Use
No Wait
0-5 min.
6-10 min.
11-20 min.
20+ min.

Security check point

Didn't Use
No Wait
0-5 min.
6-10 min.
11-20 min.
20+ min.

Express baggage / seat check-in counter

Didn't Use
No Wait
0-5 min.
6-10 min.
11-20 min.
20+ min.

Ticket counter

Didn't Use
No Wait
0-5 min.
6-10 min.
11-20 min.
20+ min.

For baggage at my destination

Didn't Use
No Wait
0-5 min.
6-10 min.
11-20 min.
20+ min.

7. Please rate the price of ticket for the trip you are taking:

Agree
Disagree
N/A

I was planning this trip to this destination at this time regardless of the fare

Agree
Disagree
N/A

I was planning this trip on another airline, but switched to "airlines" because of the fare

Agree
Disagree
N/A

I was planning this trip with no particular airline in mind and selected "airlines" because of thefare

Agree
Disagree
N/A

I was planning this trip at a later or earlier time, but changed my plans to go now because of the fare

Agree
Disagree
N/A

I was planning to drive or take the bus / train to this destination, but decided to fly because of the fare

Agree
Disagree
N/A

I was not planning to take this trip at all, but decided to go because of the fare

Agree
Disagree
N/A

8. Please rate the in-flight service on "airlines":

Excellent
Good
Poor
Bad
N/A

Availability of flight attendants

Excellent
Good
Poor
Bad
N/A

Courtesy of flight crews

Excellent
Good
Poor
Bad
N/A

Appearance of flight crews

Excellent
Good
Poor
Bad
N/A

Pilot's communication with passengers

Excellent
Good
Poor
Bad
N/A

Quality of food and drinks

Excellent
Good
Poor
Bad
N/A

Overall service level

Excellent
Good
Poor
Bad
N/A

9. Please rate the aircraft flown at "airlines":

Excellent
Good
Poor
Bad
N/A

Space for luggage storage

Excellent
Good
Poor
Bad
N/A

Comfort of seating

Excellent
Good
Poor
Bad
N/A

Seating arrangement of aircraft

Excellent
Good
Poor
Bad
N/A

Cleanliness of aircraft

Excellent
Good
Poor
Bad
N/A

Noise level of aircraft

Excellent
Good
Poor
Bad
N/A

10. Please tell us what can we do to improve:

500

Airline Passenger Satisfaction Survey

Popularity 533 ×

Expand the number of clients who use your airline’s services repeatedly and gladly. Offer them a questionnaire template to assess air passenger satisfaction.

Use template

The survey sample is ideal for

airline management,
managers of customer support centers.

Find out according to which factors people decide when choosing an air carrier for their trip. To which destinations do they fly with you most often? Do they prefer direct flights or are they willing to buy a flight with a stopover in view of a better price? How satisfied are they with the scope and level of in-flight services? Can your flight crew handle all the service? Look for new opportunities and challenges. Build your company a good name and show what you are better at than the competition.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

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