Car purchase / lease satisfaction questionnaire template

Dear Sir / Madam,

thank you for visiting us. By filling out this 5-10 minute survey, you will help us obtain the very best results.

1. What is your gender?

  • Male
  • Female

2. Which category includes your age?

  • Under 18
  • 18-30
  • 31-45
  • 46-60
  • 61+

3. What was the most important reason for shopping at our dealership?

  • Advertising (TV, radio, newspaper etc)
  • Recommendation
  • Previous experience
  • Location

4. Did you buy or lease your new car?

  • Bought
  • Leased

5. Please rate the following aspects of the vehicle delivery:

  • Yes
  • No
  • N/A

Was the Owner's Manual explained to you?

  • Yes
  • No
  • N/A

Were all operating controls explained to you?

  • Yes
  • No
  • N/A

Did we have thoroughly inspect the vehicle?

  • Yes
  • No
  • N/A

Was the exterior clean and undamaged ?

  • Yes
  • No
  • N/A

Was enough time spent with you at the delivery time?

  • Yes
  • No
  • N/A

Were all your questions answered at the time of delivery?

  • Yes
  • No
  • N/A

Was the delivery of your vehicle a pleasant experience?

  • Yes
  • No
  • N/A

Was it delivered with all the features promised?

  • Yes
  • No
  • N/A

Was the vehicle's maintenance schedule explained to you?

  • Yes
  • No
  • N/A

Were all the terms of the warranty explained to you?

  • Yes
  • No
  • N/A

6. Please rate the following aspects of our sales staff:

  • Definitely
  • Mostly
  • Somewhat
  • Not at all
  • N/A

Handled your purchase in a professional and timely manner

  • Definitely
  • Mostly
  • Somewhat
  • Not at all
  • N/A

Worked as a team to best satisfy you

  • Definitely
  • Mostly
  • Somewhat
  • Not at all
  • N/A

Made you feel comfortable

  • Definitely
  • Mostly
  • Somewhat
  • Not at all
  • N/A

Made you confident that this was the right vehicle

  • Definitely
  • Mostly
  • Somewhat
  • Not at all
  • N/A

7. How satisfied were you with the process used to determine the trade-in value of your previous vehicle?

  • Extremely Satisfied
  • Very Satisfied
  • Satisfied
  • N/A
  • Dissatisfied
  • Very Dissatisfied

8. How likely would you be to purchase or lease another vehicle from us?

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

9. How comfortable were you with the way the we worked with you to arrange the final price, and financing for your new vehicle?

  • Extremely comfortable
  • Very comfortable
  • Comfortable
  • N/A
  • Uncomfortable
  • Very uncomfortable

10. What could we do to improve our service?

500

Use template — it’s free

Auto Buying / Lease Survey

Popularity 1272 ×

What motivates customers to buy cars from you? Let them fill in the car purchase / lease satisfaction questionnaire template and increase successful sales.

Use template — it’s free

The survey sample is ideal for

  • owners of car showrooms,
  • car dealers.

Are your customers choosing you because of the wide range or because you can provide advantageous financing? What sets you apart from the competition - bonus insurance or trained and helpful staff? Where did the customer find out about you and is it worth using this promotional channel more intensively? The questionnaire on satisfaction with the purchase of a new vehicle will reveal a lot of interesting facts on which you can continue to build when planning the further development of your showroom.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

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