Do we make your job easier?

Who it's for

Agencies, suppliers and service firms with a handful of accounts that matter. Run it on every client, not only the ones you already worry about.

Who answers

Your client contact, at their desk. Seven questions, and they can be honest because it does not go through their account manager.

What you'll see

• Six parts of the work scored side by side, so a low number points somewhere specific
• How you compare with their other suppliers. No report of yours contains that number.
• How likely each client is to renew, as a number you can show your own team

How to get good answers

• Send it from someone above the account manager. Arriving from the person being rated, it gets polite answers.
• Once a quarter, always on the same schedule. A survey that shows up only when things go wrong reads as panic.
• Ask more than one person at the client. The daily user and the person who signs the invoice rarely agree.
• Fix one thing and tell them you did. That is what makes the next round honest.