1. How was it overall?

2. What did you come in for?

Select one answer

Hair services
Facial or skincare
Nail care
Massage

3. Was it with your usual person?

Select one answer

Yes, the same as always
No, someone new this time
I do not have a usual person
This was my first visit

4. How would you rate the visit?

Select one answer in each row

Poor
OK
Great

Staff

Poor
OK
Great

The result

Poor
OK
Great

Cleanliness

Poor
OK
Great

Comfort

Poor
OK
Great

Privacy

Poor
OK
Great

Price

Poor
OK
Great

6. Did you book your next visit?

Select one answer

Yes, before I left
Not yet, but I will
No, I book when I need to
No, I am not planning to come back

7. How likely are you to come back?

Not at all likely

Extremely likely

8. What should we do differently?

500

Beauty Salon Client Satisfaction

Who it's for

Hair and beauty salons, barbers, nail and massage studios. Any place where clients book a person, not a shop.

Who answers

Your client, on their phone, on the way home. Eight questions.

Use template

What you'll see

Whether they were with their usual stylist or a stand-in
Whether they booked the next visit before leaving
How the wait felt, which is the complaint nobody says out loud

How to get good answers

Send it the same evening, while they still like their hair.
Send it to everyone, including first-timers. A first visit is where you lose people.
Watch the clients who saw a stand-in. In this trade the relationship belongs to the stylist, so when the stylist leaves, they leave too.
Do not hand it over at the till. Nobody criticises someone standing in front of them.

What people say about us

Marketing manager, HR specialist and sales director sharing their experience with Survio.

Survey creation is straightforward and simple. Easy to navigate as a survey creator as well as a survey respondent. Quick to make unique surveys tailored to your and your company's purpose.

Linda W. Marketing manager

I've been able to design multiple surveys in just a few minutes. I'm particularly excited about the data collection, analysis, reporting & exporting capabilities, which are critical to my success as an HR.

Liam J. HR specialist

I highly recommend Survio as it is user-friendly and professional. It is definitely worth updating the free account to get more advanced features and make it an integral part of your workflow.

Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

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Love how it turned out?

1. How was it overall?

2. What did you come in for?

3. Was it with your usual person?