Drive away happy?

Hi 👋 A few questions about buying at [dealership name]: the test drive, the paperwork and everything in between. Tell us what worked and what annoyed you. Under 2 minutes.

1. How was it overall?

2. What did you get?

Select one answer

  • A new car
  • A used car
  • A lease

3. How would you rate the whole purchase?

Select one answer in each row

  • Poor
  • OK
  • Great

Friendliness of the staff

  • Poor
  • OK
  • Great

Knew the cars

  • Poor
  • OK
  • Great

Honest about the price

  • Poor
  • OK
  • Great

Financing and paperwork

  • Poor
  • OK
  • Great

Delivery time

  • Poor
  • OK
  • Great

The showroom itself

  • Poor
  • OK
  • Great

4. What made you choose this model?

Select up to 2 answers

  • Price
  • Features and options
  • Fuel efficiency
  • Brand reputation
  • How soon I could have it

5. Did you feel pushed into anything?

Select one answer

  • No, not at all
  • A little, on the car
  • A little, on the financing or extras
  • Yes, a lot

6. Did it take as long as promised?

Select one answer

  • It was faster than promised
  • Yes, as promised
  • A bit longer
  • Much longer
  • I was never given a date

7. How likely are you to come back for servicing?

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

Not at all likely

Extremely likely

8. What should we do better?

500

Powered by Survio
Use template

Survey Templates Business Specific

Car Purchase Experience

Who it's for

Car dealers and showrooms, new or used. Send it a week after the keys change hands, to every buyer.

Who answers

Your buyer, on their phone, once the excitement has worn off.

Use template

What you'll see

  • The whole purchase scored step by step, so you see where it got uncomfortable
  • Whether anyone felt pushed into extras they did not want
  • Whether the promised handover date held

How to get good answers

  • A week after collection, not the same day. On the day everyone is happy with a new car.
  • Send it to every buyer, including the ones who haggled hard. Those answers are the useful ones.
  • Do not let the salesperson send it themselves. A buyer will not criticise the person who has their phone number.
  • Watch the pushed-into-extras answer above the overall score. It predicts who never comes back for servicing.

All templates

Template categories

Trustpilot rating

Rated excellent on

Survio is a survey software for everyone.

Survey templates make your start quick and smooth. Collect any feedback effortlessly.

Create a questionnaire in less than one minute

Create a questionnaire in less than one minute

Collect survey responses on multiple channels

Collect survey responses on multiple channels

Analyze survey results with a single click

Analyze survey results with a single click

What people say about us

Marketing manager, HR specialist and sales director sharing their experience with Survio.

Survey creation is straightforward and simple. Easy to navigate as a survey creator as well as a survey respondent. Quick to make unique surveys tailored to your and your company's purpose.

Linda W. Marketing manager

I've been able to design multiple surveys in just a few minutes. I'm particularly excited about the data collection, analysis, reporting & exporting capabilities, which are critical to my success as an HR.

Liam J. HR specialist

I highly recommend Survio as it is user-friendly and professional. It is definitely worth updating the free account to get more advanced features and make it an integral part of your workflow.

Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

Create your survey now

Enter Survio

Login

Forgot password?

Digicert

Start surveying now!

  • Build a survey Easy-to-use survey editor, 100+ ready-made survey templates
  • Collect responses Mobile friendly, omnichannel collection, identity tracking
  • Analyze results Fast and comprehensive analytics, one-click reports
  • Engage with Survio PRO User management, custom dashboards, integrations, API
  • GDPR
  • SSO
  • ISO 27001:2022

Get in touch with Sales team

Do you have a request for Demo, Custom quote or any other commercial related query? Let us know and our team will get back to you promptly.

This form serves for business related topics to our Sales team.

Survio.com is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you:
You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.
By clicking submit below, you consent to allow Survio.com to store and process the personal information submitted above to provide you the content requested.