1. How are we doing overall?

2. How often do you give?

Select one answer

This was my first time
A few times a year
Every month
Once a year

3. What made you give?

Select one answer

I believe in the cause
Personal connection to the issue
Transparency about fund usage
Someone recommended you
Corporate or workplace giving

4. Do you know what your gift achieved?

Select one answer

Yes, completely
Mostly
Roughly
Not really
No idea at all

5. How often would you like to hear from us?

-2
-1
0
1
2

Less often

More often

6. How should we reach you?

Select one or more answers

Email newsletters
Social media
Updates on your website
Printed reports by post
Events or webinars

7. How likely are you to give again?

Not at all likely

Extremely likely

8. What should we do better?

500

Charity Donor Feedback

Who it's for

Charities and non-profits. Send it once a year to everyone who has given, including the people who gave once and never came back.

Who answers

Your donors, in two minutes, on a phone. No donation reference needed.

Use template

What you'll see

Whether donors know what their money achieved, which is why most of them stop
What made them give in the first place
How often they want to hear from you, and through which channel
How many would give again, and what the rest want done better

How to get good answers

Ask how often people want to hear from you and then honour it. Donors leave from being asked too much more often than from being disappointed.
Send it as its own message, never attached to an appeal. A survey with a donate button is an appeal.
Include one-off donors. They are the largest group and the cheapest to bring back.
If people say they do not know what their gift achieved, that is your next newsletter, not a fundraising problem.

What people say about us

Marketing manager, HR specialist and sales director sharing their experience with Survio.

Survey creation is straightforward and simple. Easy to navigate as a survey creator as well as a survey respondent. Quick to make unique surveys tailored to your and your company's purpose.

Linda W. Marketing manager

I've been able to design multiple surveys in just a few minutes. I'm particularly excited about the data collection, analysis, reporting & exporting capabilities, which are critical to my success as an HR.

Liam J. HR specialist

I highly recommend Survio as it is user-friendly and professional. It is definitely worth updating the free account to get more advanced features and make it an integral part of your workflow.

Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

Create your survey now

Where did your money go?

1. How are we doing overall?

2. How often do you give?

3. What made you give?

4. Do you know what your gift achieved?

5. How often would you like to hear from us?

6. How should we reach you?

7. How likely are you to give again?

8. What should we do better?