Which brand comes to mind right now?

Hi 👋 A quick read on which brands you know in [category], where you came across them and what you make of them. Never heard of us? That is still a useful answer. Under 2 minutes.

1. Which brands come to mind in [category]?

Write down as many as you can

500

2. Have you heard of any of these brands?

Select one or more answers

  • [Brand 1]
  • [Brand 2]
  • [Brand 3]
  • [Brand 4]
  • None of these

3. Which of these brands do you use?

Select one or more answers

  • [Brand 1]
  • [Brand 2]
  • [Brand 3]
  • [Brand 4]
  • None of these

4. Where have you come across [your brand]?

Select one or more answers

  • Online ads (social media, search engines, websites)
  • TV or radio commercials
  • Word of mouth (friends, family, colleagues)
  • In-store displays or product packaging
  • Events or sponsorships
  • I have not come across it

5. How would you rate [your brand]?

Select one answer in each row

  • Poor
  • OK
  • Great

Quality

  • Poor
  • OK
  • Great

Innovation

  • Poor
  • OK
  • Great

Trustworthy

  • Poor
  • OK
  • Great

Value for money

  • Poor
  • OK
  • Great

Image and style

  • Poor
  • OK
  • Great

6. How likely are you to buy from [your brand]?

Select one answer

  • Definitely not
  • Probably not
  • Not sure
  • Probably yes
  • Definitely yes

7. What would make you notice us more?

500

Use template

Consumer Brand Awareness

Who it's for

Consumer brands measuring where they stand in their category. Run it yearly, or before and after a campaign.

Who answers

Shoppers in your category, anonymously, in two minutes. Most of them will not be your customers.

Use template

What you'll see

  • Which brands people name without any prompting, and whether you are among them
  • How many recognise you once they see the list
  • Which brands they actually use
  • How you rate against the others, and what would make people notice you

How to get good answers

  • The first question decides the value of the whole survey. Never name your brand before it, not even in the invitation subject line.
  • Send it to people in the category, not to your own customers. Your database cannot tell you anything about awareness.
  • Do not brand the survey. A logo at the top is the same mistake as naming yourself in question one.
  • Repeat it with identical wording each year. Awareness only means something as a direction of travel.

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Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

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