How was our delivery?

Hi 👋 A few questions about your last parcel with [company name]: whether it arrived when it should, in one piece, and whether you could tell where it was. Under 2 minutes.

1. How satisfied are you with the delivery?

2. What kind of parcel did you send or receive?

Select one answer

  • Personal, within the country
  • Personal, abroad
  • Business goods, within the country
  • Business goods, abroad

3. How was each part of the delivery?

Select one answer in each row

  • Poor
  • OK
  • Great

Arriving on time

  • Poor
  • OK
  • Great

Condition of the parcel

  • Poor
  • OK
  • Great

Arranging time and place

  • Poor
  • OK
  • Great

Tracking and updates

  • Poor
  • OK
  • Great

Value for money

  • Poor
  • OK
  • Great

4. Did you have to wait around for the parcel?

Select one answer

  • No, I knew when it would come
  • A bit
  • Yes, most of the day
  • Someone else took it in

5. Did anything go wrong?

Select one answer

  • It arrived late
  • It was damaged
  • It went to the wrong place
  • I could not reach anyone about it
  • Something else went wrong
  • No, everything was fine

6. How was our customer support?

Select one answer

  • Poor
  • OK
  • Great
  • I did not contact support

7. How likely are you to recommend [company name]?

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

Not at all likely

Extremely likely

8. What should we do better?

500

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Survey Templates Business Specific

Courier Delivery Satisfaction

Who it's for

Couriers and delivery companies. Send it the day after delivery, to senders and recipients alike.

Who answers

The person who sent or received the parcel, in two minutes, on a phone.

Use template

What you'll see

  • Whether people had to sit at home all day waiting, which no on-time figure will ever show
  • Each part rated separately: tracking, the time slot, the driver, the condition of the parcel
  • What went wrong, from damage to a missed delivery
  • How support handled it when it did

How to get good answers

  • Ask whether people had to wait around. A parcel delivered "on time" to somebody who lost a working day is a bad delivery.
  • Survey recipients, not only the e-shops paying you. The recipient is the one who tells everyone about the experience.
  • Send it the day after, not at the moment of delivery. People at the door answer with whatever gets them back inside.
  • Watch the tracking question. Most complaints about couriers are about not knowing, not about being late.

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