Customer Care Survey

Customer Care Survey

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Does your company provide customer service? Check the quality level. Use a customer service satisfaction questionnaire template for feedback.

The survey sample is ideal for

  • heads of customer services or customer support lines.

How fast is the customer service response? Do consultants convey the required information clearly? Can they accurately identify the problem from the conversation with the customer? What is the success rate of the proposed solutions? The customer service satisfaction questionnaire is designed to provide you with relevant answers to these and other questions, thanks to the evaluation you will be able to take specific steps to eliminate deficiencies and ensure maximum care for your clientele.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

Customer care satisfaction questionnaire template

Dear Sir / Madam,

Thank you for visiting this survey. By filling out this 5-10 minute survey, you will help us continue to provide the very best customer care and service.

1. How long did you have to wait for first contact with a customer service representative?

  • Minutes
  • Hours
  • Days

2. How eager were our customer service representatives to help you?

  • Extremely eager
  • Very eager
  • Eager
  • Slightly eager
  • Not at all eager

3. How quickly did the customer service representatives at our company resolve the issue?

  • Immediately
  • Within minutes
  • Within hours
  • In couple of days
  • Still waiting

4. How knowledgeable were our customer service representatives?

  • Extremely knowledgeable
  • Very knowledgeable
  • Knowledgeable
  • Slightly knowledgeable
  • Not at all knowledgeable

5. How clear was the information given?

  • Clear
  • Moderately clear
  • Not at all clear

6. How many of your questions did the customer service representatives resolve?

  • All of them
  • Most of them
  • About half of them
  • Some of them
  • None of them

7. Was your experience with our customer service better or worse than you had expected?

  • Much better
  • Somewhat better
  • About what was expected
  • Somewhat worse
  • Much worse
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