Is everything working?

Hi 👋 A short check on how working with [company] is going and whether anything has changed on your side. Two minutes.

2. If you decided today, would you stay?

Select one answer

  • Definitely yes
  • Probably yes
  • Not sure
  • Probably not
  • Definitely not

3. How would you rate each part of the cooperation?

Select one answer in each row

  • Poor
  • OK
  • Great

Communication

  • Poor
  • OK
  • Great

Quality

  • Poor
  • OK
  • Great

Keeping promises

  • Poor
  • OK
  • Great

Easy to work with

  • Poor
  • OK
  • Great

Value for money

  • Poor
  • OK
  • Great

4. Has anything changed on your side?

Select one answer

  • No, all the same
  • Yes, new people deciding
  • Yes, budget pressure
  • Yes, our priorities moved
  • Yes, we reorganised

5. What would make you leave?

Select up to 2 answers

  • Price
  • Missing features
  • Quality problems
  • Slow support
  • Hard to use
  • Changes on our side
  • Looking at alternatives
  • Nothing, we are staying

6. How could the service be better?

500

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Survey Templates Customer Feedback

Customer Retention Check

Who it's for

Any business on contracts or subscriptions. Run it on every account, not only the ones already going quiet.

Who answers

Your customer contact, at their desk. Six questions.

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What you'll see

  • A straight answer to whether they would choose you again today
  • Five parts of the work scored side by side
  • What changed on their side, which is where most churn starts

How to get good answers

  • Run it on a fixed schedule, twice a year. A survey that appears only when things go quiet reads as panic.
  • Send it to every account, including the happy ones. Churn is loudest in accounts nobody worried about.
  • Do not send it from the account manager. Ask someone else at your company to sign it.
  • Treat 'something changed on our side' as the alarm. A new manager or a budget cut at the client ends more contracts than bad service.

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Survey creation is straightforward and simple. Easy to navigate as a survey creator as well as a survey respondent. Quick to make unique surveys tailored to your and your company's purpose.

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I've been able to design multiple surveys in just a few minutes. I'm particularly excited about the data collection, analysis, reporting & exporting capabilities, which are critical to my success as an HR.

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Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

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