Are you satisfied with us?

Hi 👋 How [company name] works for you, what you get for the money, and where we fall short. Say what you would change, that is the part we can act on. Under 2 minutes.

1. How satisfied are you with [company name] overall?

2. What is the main reason for your answer?

500

3. Dealing with [company name] was…

Indicate which value you incline to

  • -2
  • -1
  • 0
  • 1
  • 2

Hard

Easy

4. How would you rate [company name]?

Select one answer in each row

  • Poor
  • OK
  • Great

Quality

  • Poor
  • OK
  • Great

Value for money

  • Poor
  • OK
  • Great

Reliability

  • Poor
  • OK
  • Great

Meets your needs

  • Poor
  • OK
  • Great

5. What should we improve first?

Select up to 3 answers

  • Quality
  • Price
  • Ease of use
  • Customer service
  • Delivery speed
  • Customization options

6. How does [company name] compare to the alternatives?

Select one answer

  • Much better
  • Slightly better
  • About the same
  • Slightly worse
  • Much worse
  • I have not tried others

7. How likely are you to recommend [company name]?

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

Not at all likely

Extremely likely

8. Anything else you want to tell us?

500

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Survey Templates Customer Feedback

Customer Satisfaction and Loyalty

Who it's for

Any company that wants to know where it stands, not just how it is doing. Run it once or twice a year across the whole base.

Who answers

Your customers, anonymously, in two minutes.

Use template

What you'll see

  • How you compare with the alternatives, from the person who is doing the comparing
  • The main reason behind the score, written in their own words
  • How you rate on the things customers weigh up: price, quality, speed, people
  • What to improve first, and how many would recommend you

How to get good answers

  • Send it to everyone, not only to recent buyers. The people quietly drifting away never show up in a post-purchase survey.
  • Ask about the competition plainly. Customers compare you whether or not you ask, and their comparison is the one that decides.
  • Do not attach an offer or a discount. The moment there is something to gain, the answers become a negotiation.
  • Run it at the same time each year. This survey is only worth having when you can put two numbers side by side.

All templates

Template categories

Trustpilot rating

Rated excellent on

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Survey templates make your start quick and smooth. Collect any feedback effortlessly.

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Collect survey responses on multiple channels

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Analyze survey results with a single click

What people say about us

Marketing manager, HR specialist and sales director sharing their experience with Survio.

Survey creation is straightforward and simple. Easy to navigate as a survey creator as well as a survey respondent. Quick to make unique surveys tailored to your and your company's purpose.

Linda W. Marketing manager

I've been able to design multiple surveys in just a few minutes. I'm particularly excited about the data collection, analysis, reporting & exporting capabilities, which are critical to my success as an HR.

Liam J. HR specialist

I highly recommend Survio as it is user-friendly and professional. It is definitely worth updating the free account to get more advanced features and make it an integral part of your workflow.

Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

Create your survey now

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  • Build a survey Easy-to-use survey editor, 100+ ready-made survey templates
  • Collect responses Mobile friendly, omnichannel collection, identity tracking
  • Analyze results Fast and comprehensive analytics, one-click reports
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