Was everything all right?

Hi 👋 How your [order] with [company name] went, from what you came for to how it ended? Tell us what did not work, that is the part we can fix. 

Under 2 minutes.

1. How satisfied were you with your [order]?

Select one answer

  • Very satisfied
  • Satisfied
  • Neither satisfied nor dissatisfied
  • Dissatisfied
  • Very dissatisfied

2. What is behind that rating?

Write it as it was, the good and the bad.

500

3. Did you get what you needed?

Select one answer

  • Yes
  • Partly
  • No

4. If we could fix one thing first, what should it be?

Select one answer

  • Quality of what I got
  • Price
  • Customer service
  • Speed
  • Ease of use
  • Communication and updates
  • Nothing, it worked as it should

5. Would you come back to [company name] next time?

Select one answer

  • Yes
  • Not sure
  • No

6. Want us to get back to you?

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Survey Templates Customer Feedback

Customer Satisfaction Score (CSAT)

Who it's for

Any company with a moment worth measuring: a delivery, a visit, a call, a first week. Send it right after that moment.

Who answers

The customer, on a phone, in under a minute. Six questions and an optional way to reach them.

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What you'll see

  • The CSAT score, which is the share of people who were satisfied
  • Why they gave that score, in their own words
  • Whether they got what they actually came for
  • The one thing they would have fixed first, and whether they would come back

How to get good answers

  • Send it right after the thing you are measuring, not at the end of the month. CSAT measures a moment; a week later it measures a mood.
  • Ask about one moment only. A survey covering the whole relationship gives you a number nobody can act on.
  • Leave CSAT untranslated. It is the term people search for and the one your team already uses.
  • The last question lets people ask to be contacted. If nobody answers those, turn it off rather than leaving people waiting.

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Template categories

Trustpilot rating

Rated excellent on

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Marketing manager, HR specialist and sales director sharing their experience with Survio.

Survey creation is straightforward and simple. Easy to navigate as a survey creator as well as a survey respondent. Quick to make unique surveys tailored to your and your company's purpose.

Linda W. Marketing manager

I've been able to design multiple surveys in just a few minutes. I'm particularly excited about the data collection, analysis, reporting & exporting capabilities, which are critical to my success as an HR.

Liam J. HR specialist

I highly recommend Survio as it is user-friendly and professional. It is definitely worth updating the free account to get more advanced features and make it an integral part of your workflow.

Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

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