E-Shop Evaluation Survey

E-Shop Evaluation Survey

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Create a clear and intuitive environment for your clients that will increase sales of your products online. Use the e-shop evaluation questionnaire template.

The survey sample is ideal for

  • manufacturing companies,
  • business companies,
  • self-employed persons,
  • marketing agencies.
    • Navigation, credibility, clarity, the process of ordering goods, security of payments, but also handling complaints - all play a role in creating the overall impression of your e-shop. Use this e-shop evaluation questionnaire template with a variety of editable questions and find out what changes customers would welcome. The adjustments you make on this basis will have a much greater effect and, in addition to your existing clientele, you will certainly reach a number of new people interested in your portfolio.

      The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

E-shop evaluation questionnaire template

Dear Sir / Madam,

thank you for visiting us. By filling out this 5-10 minute survey, you will help us obtain the very best results.

1. What was the main reason you visited "name-of-your-e-shop"?

  • Browsing
  • Particular Item
  • Comparison of Prices
  • Getting more info

2. How easy was it to navigate to the "name-of-your-e-shop"?

3. How easy was it to browse our inventory?

4. How easy was it to find a particular item you were looking for?

5. Did you make a purchase from our online store?

6. How easy was it to move items into your shopping cart?

7. How easy was it to modify items in your shopping cart?

For instance to change quantity, color, size, etc.

8. How easy was it to resume shopping after placing items in your shopping cart?

9. How satisfied were you with the available shipping options?

10. How did you pay for your purchase?

  • Credit Card
  • Paypal
  • Wiretransfer

11. Was your order complete when you received it?

12. Did you return any items you purchased from our online store?

13. What was the main reason for your return?

  • Wrong Size
  • Wrong Color
  • Not What I Ordered
  • Damaged
  • Not Satisfied with Item

14. Were you satisfied with the return process?

15. What was the main reason you did not make a purchase from our online store?

  • Price
  • Availability of Item
  • Shipping Options
  • Selection
  • Difficulty Navigating Site
  • Payment Options

16. Overall, how satisfied were you with your shopping experience at our online store?

17. How did you learn about "name-of-your-e-shop"?

  • Friend or Family member
  • PPC campaigne
  • Banner Ad
  • Search engine (Google, Bing, etc.)
  • Online Article
  • E-mail

18. Do you think you will shop at our online store again?

19. What can we do to improve your experience at our online store?


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