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Estate Agent customer evaluation survey

Hello,

Please take a few minutes of your time to fill in the following survey.

Why did you choose us over our competitors?
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To what extent do you agree with the following statements?
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I strongly agree
I agree
I don't know
I don't agree
I strongly disagree
Communication and agreement on terms proceeded without issue
The broker was punctual
The broker acted with professionalism
The broker was well informed and provided me with all the relevant data and info

How would you rate the quality of the service we provide?
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Did our broker keep you informed about new offers?
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How would you rate our performance against the following statements?
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Please mark: 1 - Excellent, 5 - Worst

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5
The property always matched the description we provided
The open house was carried out in a friendly manner
The broker was well informed about the property
I always received additional information handouts about the properties viewed

Who made up the proposal for purchase and brokered your lease agreement?
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Were there any issues with the lease purchase?
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How quick was the process of implementing a trade?
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How did you feel about the size of the sales commission charged?
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How would you rate us overall in the following areas?
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Please mark: 1 - Excellent, 5 - Worst

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5
The work of our agents
Property transfer
Background material provided

How satisfied were you with the services we provided?
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0/5

Would you recommend us to a friend or collegue?
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Would you make any changes to the service you received to improve it?
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1500 characters remaining