How was your order?

Hi 👋 A few questions about your order at [restaurant name], from the food to how long you waited. Say what didn't work, that's what we can fix. Under 2 minutes.

1. How was your order overall?

2. How did you order today?

Select one answer

  • At the counter
  • Self-service kiosk
  • Mobile app
  • Drive-thru
  • Delivery

3. How would you rate the food?

Select one answer in each row

  • Poor
  • OK
  • Great

Taste

  • Poor
  • OK
  • Great

Freshness

  • Poor
  • OK
  • Great

Portion size

  • Poor
  • OK
  • Great

Temperature

  • Poor
  • OK
  • Great

4. How clean was the restaurant?

Select one answer

  • Excellent
  • Good
  • Fair
  • Poor
  • Very poor
  • I did not go inside

5. How would you rate the service?

Select one answer in each row

  • Poor
  • OK
  • Great

Speed

  • Poor
  • OK
  • Great

Friendliness

  • Poor
  • OK
  • Great

Accuracy of order

  • Poor
  • OK
  • Great

Professionalism

  • Poor
  • OK
  • Great

6. How long did you wait for your order?

Select one answer

  • Under 2 minutes
  • 2–5 minutes
  • 5–10 minutes
  • More than 10 minutes
  • It was delivered to me

7. How was the price?

Select one answer

  • Great value
  • Good value
  • Fair for the price
  • A bit pricey
  • Way too expensive

8. How likely are you to recommend [restaurant name]?

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

Not at all likely

Extremely likely

9. What would you change next time?

500

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Survey Templates Business Specific

Fast Food Customer Satisfaction

Who it's for

Fast food chains, single outlets and delivery kitchens. Send it after the meal, on every channel you sell through.

Who answers

The person who just ate, on their phone, in under two minutes. No name needed.

Use template

What you'll see

  • A rating for the food and a separate one for the service, so you know which one to fix
  • How long people waited, next to how they scored the visit
  • Whether the order was right, split by counter, app, drive-through and delivery
  • How many would recommend you, and what the rest say went wrong

How to get good answers

  • Put a QR on the receipt and on the bag. Delivery orders need the link in the confirmation message, or that channel disappears from your data.
  • Send it the same day. Nobody remembers on Thursday how long they waited on Monday.
  • Compare the channels before you compare the branches. A slow app and a slow kitchen look identical in an average.
  • Do not offer a discount for answering. You will fill the results with people who answer surveys for discounts.

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