Garage services evaluation questionnaire template

Hello,

Please take a few minutes of your time to fill in the following survey.

1. How long did it take you to get through to the service centre?

  • I got through on the first attempt
  • I got through on the second attempt
  • I had to call more than twice before i got through

2. Were you offered the following additional services?

  • Yes
  • No
  • I don't remember

A temporary replacement vehicle

  • Yes
  • No
  • I don't remember

Pick-up and delivery of both your vehicle and the replacement

  • Yes
  • No
  • I don't remember

Other additional services and customer care

  • Yes
  • No
  • I don't remember

3. Did the service centre finish your vehicle on time?

  • Yes
  • No

4. How would you summarise your overall level of satisfaction with the ordering of services?

  • Ordering was entirely to my liking
  • There was just a small misunderstanding with my order

5. To what extent would you agree with the following statements regarding your service?

  • I strongly agree
  • I agree
  • I disagree
  • I strongly disagree

I felt at all times that i was a valued customer

  • I strongly agree
  • I agree
  • I disagree
  • I strongly disagree

The mechanic immediately recognised the fault

  • I strongly agree
  • I agree
  • I disagree
  • I strongly disagree

I was fully informed of any potential risk or abnormality associated with repairing the problem

  • I strongly agree
  • I agree
  • I disagree
  • I strongly disagree

I was fully informed about the details associated with the repair

  • I strongly agree
  • I agree
  • I disagree
  • I strongly disagree

I was pleasantly surprised by the range of services which the mechanic was able to offer upon my arrival at the service centre

  • I strongly agree
  • I agree
  • I disagree
  • I strongly disagree

I was properly instructed about the risks of leaving valuables within the vehicle during servicing

  • I strongly agree
  • I agree
  • I disagree
  • I strongly disagree

6. Whilst waiting for your vehicle to be serviced, what made you most comfortable?

  • Free tea or coffee
  • An open Internet connection
  • Freely available newspapers and magazines
  • The possibility to view other available vehicles
  • The opportunity to shadow the mechanics whilst they repair your vehicle
  • The opportunity to drive away in a courtesy car

7. Were you kept informed of new developments during the service?

  • Yes
  • No, but i didn't think it was necessary
  • No, but i would like to have been

8. Do you agree with the following statements regarding the hand-over of your vehicle after repairs were completed?

  • Yes
  • No

All replacements and repairs were explained in detail

  • Yes
  • No

The mechanic took me through a short test drive to prove the success of the service

  • Yes
  • No

9. How would you rate the overall quality of the facilities and of the service provided?

Please mark; 1 - Excellent, 5 - Worst.

  • 1
  • 2
  • 3
  • 4
  • 5

The quality of repair/s

  • 1
  • 2
  • 3
  • 4
  • 5

The speed of the repair/s

  • 1
  • 2
  • 3
  • 4
  • 5

The customer service provided by the staff

  • 1
  • 2
  • 3
  • 4
  • 5

The pricing and billing of the repair/s

  • 1
  • 2
  • 3
  • 4
  • 5

10. What surprised you?

  • A gift on the back seat
  • Full interior valet service
  • Full exterior valet service
  • Tire pressure and oil levels were checked

11. Would you improve anything about the way we conduct repairs and servicing?

500

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Garage services evaluation survey

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What makes your car showroom interesting? Where are the strengths, weaknesses? Give clients a car showroom evaluation questionnaire template to know.

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The survey sample is ideal for

  • established car showrooms,
  • start-ups operating in the passenger car and commercial vehicle market.

The car showroom evaluation questionnaire will allow the top management to find out how a given showroom affects the customer. How satisfied the customer is with the attitude of the staff and the level of expertise of the information provided. Does the customer perceive the range of brands and types of cars represented as sufficient? Does the customer feel comfortable in the showroom because he/she knows that he/she will always be well taken care of? Get to know the visitors who come to your showroom and offer them quality and full service. Increase your chances of a successful business.

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