Did you feel comfortable?

Who it's for

Gynaecology practices and women's clinics. Run it once or twice a year, not only after a complaint.

Who answers

Your patients, anonymously, on a phone. Nothing about their health, only about the visit.

What you'll see

• How easy it was to get an appointment and how long the wait in the room really was
• Whether there was enough privacy, which is the thing nobody mentions at the desk
• The doctor and the nurses rated separately
• How people would prefer to book next time: phone, online, or a message

How to get good answers

• Anonymity is not a formality here. Write at the top that no answer can be traced back, or you will collect nothing but praise.
• Ask nothing about diagnosis, treatment or results. Keep every question about how the visit ran.
• Send it by text a day or two later, not on paper in the waiting room. A form handed over at the desk is filled in under someone's eyes.
• Read the privacy question on its own. A curtain, a door that closes properly or a quieter desk usually costs less than anything else on the list.