Wellness center evaluation questionnaire template

Hello,

Please take a few minutes of your time to fill in the following survey.

1. Where did you first hear about us?

  • Advertising
  • Internet
  • Recommendation

2. How often do you use the health and leasure center?

  • Several times a week
  • Once a week
  • Several times a month
  • Several times per year

3. What is your opinion of our reception staff?

  • Very nice
  • Nice
  • Neutral
  • Unpleasant
  • Annoying

4. How do you prefer to use the health and lesure center?

  • Active relaxation (squash, spinning...)
  • Passive relaxation (massage, sauna...)

5. Which of the following activities would you be most likely to choose?

  • Squash
  • Spinning class
  • Aerobic exercise
  • Badminton
  • Fitness training
  • Massage
  • Mud wrap treatment
  • Beer bath

6. How did you feel after using the health and leasure center?

  • Great
  • Better
  • No better, no worse
  • Worse
  • Much worse

7. Please rate your experiences with our fitness and therapy staff against the following statements:

  • I strongly agree
  • I agree
  • I am unsure
  • I disagree
  • I strongly disagree

The staff operated professionaly at all times

  • I strongly agree
  • I agree
  • I am unsure
  • I disagree
  • I strongly disagree

The staff were sensitive and perceptive to my needs

  • I strongly agree
  • I agree
  • I am unsure
  • I disagree
  • I strongly disagree

The staff met all my requirements

  • I strongly agree
  • I agree
  • I am unsure
  • I disagree
  • I strongly disagree

The staff are well informed and explain everything clearly

  • I strongly agree
  • I agree
  • I am unsure
  • I disagree
  • I strongly disagree

8. How would you rate the range of services and facilities we offer?

  • Excellent
  • Good
  • Average
  • Sufficient
  • Inadequate

9. How do you rate the health and leasure center overall?

Please rate: 1 - Excellent, 5 - Worst

  • 1
  • 2
  • 3
  • 4
  • 5

The facilities, equipment and hygiene at the center

  • 1
  • 2
  • 3
  • 4
  • 5

The number and quality of the health programs on offer

  • 1
  • 2
  • 3
  • 4
  • 5

The number and quality of other services offered by the center

  • 1
  • 2
  • 3
  • 4
  • 5

10. Would you recommend the health and leasure center to a friend?

  • Yes

11. How do you think we can improve? Please tell us in your own words:

500

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Health / Leasure Center evaluation survey

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Meet your clients’ expectations. Give them maximum comfort and space to relax. From the wellness center questionnaire template, you can find out their needs.

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The survey sample is ideal for

  • owners, operators and management of wellness centers and beauty&spa hotels.

Guest satisfaction always comes first. Do you know your customers and do you know how you will certainly make them feel that way? Is it the range and quality of services provided, friendly and helpful staff, facilities with branded equipment or availability and parking capacity? Ask for feedback that will tell you where you should focus your attention so that your facility gains popularity and becomes even more sought after. Don’t let the competition overtake you.

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