How was your stay?

Who it's for

Hotels, guesthouses and apartments of any size. The point is to hear about a problem before it turns into a public review.

Who answers

Your guest, on their phone. Nine questions. It goes out with their booking, so you know whose stay each answer belongs to.

What you'll see

• Check-in, room and facilities scored separately, so you see which one pulls the rating down
• Whether something went wrong and whether your staff put it right
• Whether the stay was worth the price, split by the reason they came

How to get good answers

• Send it on the morning of departure, not after. A problem you hear about while the guest is still in the building can still be fixed.
• Send it to the email on the booking or use a personal link. You need to know whose stay it was, otherwise you cannot put anything right.
• Say in the welcome text that you read every answer and reply. A guest who expects an answer writes more than one who thinks it disappears into a report.
• Reply to anyone who reports a problem, even in one line. It is the cheapest way to stop a review.