Satisfaction with hotel services questionnaire template

Dear Sir / Madam,

thank you for visiting us. By filling out this 5-10 minute survey, you will help us obtain the very best results.

1. Did you feel welcome when you entered our hotel?

2. Please rate check-in process:

  • Agree
  • Disagree
  • N/A

The check-in process was timely and efficient.

  • Agree
  • Disagree
  • N/A

The check-in staff was courteous.

  • Agree
  • Disagree
  • N/A

My reservation record was accurate.

  • Agree
  • Disagree
  • N/A

3. Please rate your guest room:

  • Agree
  • Disagree
  • N/A

My room was furnished appropriately.

  • Agree
  • Disagree
  • N/A

My room was clean and comfortable.

  • Agree
  • Disagree
  • N/A

My bed and bedding were comfortable.

  • Agree
  • Disagree
  • N/A

Bathroom was clean and fully equipped.

  • Agree
  • Disagree
  • N/A

4. Please rate our guest staff:

  • Agree
  • Disagree
  • N/A

Housekeeping staff was friendly and reliable.

  • Agree
  • Disagree
  • N/A

Security was available if needed.

  • Agree
  • Disagree
  • N/A

The guest staff was knowledgeable and fully answered my questions.

  • Agree
  • Disagree
  • N/A

The guest staff was prompt, reliable, and friendly.

  • Agree
  • Disagree
  • N/A

Management was available to solve problems.

  • Agree
  • Disagree
  • N/A

5. Please rate hotel food and dining offer:

  • Agree
  • Disagree
  • N/A

Room service delivered the correct food order.

  • Agree
  • Disagree
  • N/A

The food quality was good.

  • Agree
  • Disagree
  • N/A

The food and dining staff was courteous.

  • Agree
  • Disagree
  • N/A

Food and beverage offer was wide

  • Agree
  • Disagree
  • N/A

Prices are adequate

  • Agree
  • Disagree
  • N/A

6. Please rate our check out process:

  • Agree
  • Disagree
  • N/A

I received a complete and accurate bill.

  • Agree
  • Disagree
  • N/A

The check-out process was timely and efficient.

  • Agree
  • Disagree
  • N/A

7. Overall how would you rate your experience at our hotel?

8. Please tell us what can we do to improve?

500

Use template — it’s free

Hotel Guest Services Evaluation Survey

Popularity 778 ×

Do you want a great reputation and a portfolio of regular customers? Give them a questionnaire template of satisfaction with hotel accommodation for feedback.

Use template — it’s free

The survey sample is ideal for

  • executive or operational directors of hotels, boarding houses and other accommodation facilities.

Take advantage of the objective evaluation of the background and the overall operation of your hotel. Focus on the behavior of staff, accommodation capacity and room equipment, the offer of comprehensive services, the level of catering or check-in and check-out processes. Strengthen quality and eliminate shortcomings. Give visitors maximum comfort during their stay and give them reasons to return to you repeatedly. You can then boast of positive references on your website.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

Survio is a survey software for everyone.

Survey templates make your start quick and smooth. Collect any feedback effortlessly.

What people say about us

Marketing manager, HR specialist and sales director sharing their experience with Survio.

Survey creation is straightforward and simple. Easy to navigate as a survey creator as well as a survey respondent. Quick to make unique surveys tailored to your and your company's purpose.

Linda W. Marketing manager

I've been able to design multiple surveys in just a few minutes. I'm particularly excited about the data collection, analysis, reporting & exporting capabilities, which are critical to my success as an HR.

Liam J. HR specialist

I highly recommend Survio as it is user-friendly and professional. It is definitely worth updating the free account to get more advanced features and make it an integral part of your workflow.

Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

Create your survey now

Enter Survio

Login

Forgot Password?

Get a 1-on-1 demo

Digicert

Create engaging surveys, get genuine data and make the right decisions.

Create a survey — it’s free

No credit card required.

Get a 1-on-1 demo

Start surveying now!

  • Build a survey Easy-to-use survey editor, 100+ ready-made survey templates
  • Collect responses Mobile friendly, omnichannel collection, identity tracking
  • Analyze results Fast and comprehensive analytics, one-click reports
  • Engage with Survio PRO User management, custom dashboards, integrations, API
  • GDPR
  • SSO
  • ISO 27001:2013