Hotel Guest Services Evaluation Survey

Hotel Guest Services Evaluation Survey

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Hotel Guest Services Evaluation Survey

Dear Sir / Madam,

thank you for visiting us. By filling out this 5-10 minute survey, you will help us obtain the very best results.

1. Did you feel welcome when you entered our hotel?

2. Please rate check-in process:

  • Agree
  • Disagree
  • N/A

The check-in process was timely and efficient.

  • Agree
  • Disagree
  • N/A

The check-in staff was courteous.

  • Agree
  • Disagree
  • N/A

My reservation record was accurate.

  • Agree
  • Disagree
  • N/A

3. Please rate your guest room:

  • Agree
  • Disagree
  • N/A

My room was furnished appropriately.

  • Agree
  • Disagree
  • N/A

My room was clean and comfortable.

  • Agree
  • Disagree
  • N/A

My bed and bedding were comfortable.

  • Agree
  • Disagree
  • N/A

Bathroom was clean and fully equipped.

  • Agree
  • Disagree
  • N/A

4. Please rate our guest staff:

  • Agree
  • Disagree
  • N/A

Housekeeping staff was friendly and reliable.

  • Agree
  • Disagree
  • N/A

Security was available if needed.

  • Agree
  • Disagree
  • N/A

The guest staff was knowledgeable and fully answered my questions.

  • Agree
  • Disagree
  • N/A

The guest staff was prompt, reliable, and friendly.

  • Agree
  • Disagree
  • N/A

Management was available to solve problems.

  • Agree
  • Disagree
  • N/A

5. Please rate hotel food and dining offer:

  • Agree
  • Disagree
  • N/A

Room service delivered the correct food order.

  • Agree
  • Disagree
  • N/A

The food quality was good.

  • Agree
  • Disagree
  • N/A

The food and dining staff was courteous.

  • Agree
  • Disagree
  • N/A

Food and beverage offer was wide

  • Agree
  • Disagree
  • N/A

Prices are adequate

  • Agree
  • Disagree
  • N/A

6. Please rate our check out process:

  • Agree
  • Disagree
  • N/A

I received a complete and accurate bill.

  • Agree
  • Disagree
  • N/A

The check-out process was timely and efficient.

  • Agree
  • Disagree
  • N/A

7. Overall how would you rate your experience at our hotel?

8. Please tell us what can we do to improve?

500

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