Hotel Guest Services Evaluation Survey

Hotel Guest Services Evaluation Survey

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Do you want a great reputation and a portfolio of regular customers? Give them a questionnaire template of satisfaction with hotel accommodation for feedback.

The survey sample is ideal for

  • executive or operational directors of hotels, boarding houses and other accommodation facilities.

Take advantage of the objective evaluation of the background and the overall operation of your hotel. Focus on the behavior of staff, accommodation capacity and room equipment, the offer of comprehensive services, the level of catering or check-in and check-out processes. Strengthen quality and eliminate shortcomings. Give visitors maximum comfort during their stay and give them reasons to return to you repeatedly. You can then boast of positive references on your website.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

Satisfaction with hotel services questionnaire template

Dear Sir / Madam,

thank you for visiting us. By filling out this 5-10 minute survey, you will help us obtain the very best results.

1. Did you feel welcome when you entered our hotel?

2. Please rate check-in process:

  • Agree
  • Disagree
  • N/A

The check-in process was timely and efficient.

  • Agree
  • Disagree
  • N/A

The check-in staff was courteous.

  • Agree
  • Disagree
  • N/A

My reservation record was accurate.

  • Agree
  • Disagree
  • N/A

3. Please rate your guest room:

  • Agree
  • Disagree
  • N/A

My room was furnished appropriately.

  • Agree
  • Disagree
  • N/A

My room was clean and comfortable.

  • Agree
  • Disagree
  • N/A

My bed and bedding were comfortable.

  • Agree
  • Disagree
  • N/A

Bathroom was clean and fully equipped.

  • Agree
  • Disagree
  • N/A

4. Please rate our guest staff:

  • Agree
  • Disagree
  • N/A

Housekeeping staff was friendly and reliable.

  • Agree
  • Disagree
  • N/A

Security was available if needed.

  • Agree
  • Disagree
  • N/A

The guest staff was knowledgeable and fully answered my questions.

  • Agree
  • Disagree
  • N/A

The guest staff was prompt, reliable, and friendly.

  • Agree
  • Disagree
  • N/A

Management was available to solve problems.

  • Agree
  • Disagree
  • N/A

5. Please rate hotel food and dining offer:

  • Agree
  • Disagree
  • N/A

Room service delivered the correct food order.

  • Agree
  • Disagree
  • N/A

The food quality was good.

  • Agree
  • Disagree
  • N/A

The food and dining staff was courteous.

  • Agree
  • Disagree
  • N/A

Food and beverage offer was wide

  • Agree
  • Disagree
  • N/A

Prices are adequate

  • Agree
  • Disagree
  • N/A

6. Please rate our check out process:

  • Agree
  • Disagree
  • N/A

I received a complete and accurate bill.

  • Agree
  • Disagree
  • N/A

The check-out process was timely and efficient.

  • Agree
  • Disagree
  • N/A

7. Overall how would you rate your experience at our hotel?

8. Please tell us what can we do to improve?

500

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