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Hotel Guest Services Evaluation Survey

Dear Sir / Madam,

thank you for visiting us. By filling out this 5-10 minute survey, you will help us obtain the very best results.

1 Did you feel welcome when you entered our hotel?
Required answer

2 Please rate check-in process:
Required answer

Agree
Disagree
N/A
The check-in process was timely and efficient.
The check-in staff was courteous.
My reservation record was accurate.

3 Please rate your guest room:
Required answer

Agree
Disagree
N/A
My room was furnished appropriately.
My room was clean and comfortable.
My bed and bedding were comfortable.
Bathroom was clean and fully equipped.

4 Please rate our guest staff:
Required answer

Agree
Disagree
N/A
Housekeeping staff was friendly and reliable.
Security was available if needed.
The guest staff was knowledgeable and fully answered my questions.
The guest staff was prompt, reliable, and friendly.
Management was available to solve problems.

5 Please rate hotel food and dining offer:
Required answer

Agree
Disagree
N/A
Room service delivered the correct food order.
The food quality was good.
The food and dining staff was courteous.
Food and beverage offer was wide
Prices are adequate

6 Please rate our check out process:
Required answer

Agree
Disagree
N/A
I received a complete and accurate bill.
The check-out process was timely and efficient.

7 Overall how would you rate your experience at our hotel?
Required answer

0/5

8 Please tell us what can we do to improve?

1500 characters remaining