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Library user satisfaction survey

Hello,

Please take a few minutes of your time to fill in the following survey.

How often do you visit the library?

How often do you use the library website?

Why do you primarily use the library and its services?

How satisfied are you with the opening hours of the library?

Why are you currently using the library and its services? (Please state briefly below)

1500 characters remaining

How satisfied are you with the following library services?

Very satisfied
Satisfied
Indifferent
Dissatisfied
Very dissatisfied
I don't know
Lending services
Copying services
Access to the internet
Library internet services
Information and research services
Cultural and educational programs

How satisfied are you with the way the library provides its users with the following?

Very satisfied
Satisfied
Indifferent
Dissatisfied
Very dissatisfied
I don't know
Fiction
Professional literature
Magazines
Electronic information and resources
Music, audio and video resources

Do you have a comment or a suggestion that you think would help improve the way we offer services and cater to our customers?

1500 characters remaining

How satisfied are you with the location and availability of the library?

Do you have any issue with the location or availability of the library? (Please specify the nature of the problem briefly)

1500 characters remaining

Are you able to access the library website, browse services, check return dates and index the items you are looking for?

What information is the most difficult to find on our library website? (Please state briefly)

1500 characters remaining

Does the library cater to your needs and are the materials readily available to you?

Does the library provide you with the opportunity to improve your information skills? (Please state briefly)

1500 characters remaining

How satisfied are you with the following:

Very satisfied
Satisfied
Indifferent
Dissatisfied
Very dissatisfied
I don't know
The size of the library
Quality of the furnishings and the library hall
Social background indexes
Hardware provided by the library

If you have any comments or suggestions on how we can improve our services and premises, please tell us below:

1500 characters remaining

To what extent do you agree with the following statements regarding the library:

I strongly agree
I agree
I am indifferent
I dissagree
I strongly dissagree
I don't know
The library staff are friendly and helpfull
The library staff are experienced and well trained to meet all my requirements

Would you like to comment on your personal experience with the library staff? (Please feel free to write your thoughts below)

1500 characters remaining

How would you rate the overall level of service provided you by the library and it's staff?
Required answer

Please confirm your gender:

Please indicate your highest level of attained education below:

What is your current situation in life?

If you have anything you would like to add or which you feel may improve the services we offer, please write a comment or suggestion below:

1500 characters remaining