Library user satisfaction questionnaire template

Hello,

Please take a few minutes of your time to fill in the following survey.

1. How often do you visit the library?

  • Daily
  • Weekly
  • Every 2 weeks
  • Monthly
  • Every 3 months
  • Every 6 months
  • Less often

2. How often do you use the library website?

  • Daily
  • Weekly
  • Every 2 weeks
  • Monthly
  • Every 3 months
  • Every 6 months
  • Less often

3. Why do you primarily use the library and its services?

  • Leisure
  • Study, education
  • Work related reasons

4. How satisfied are you with the opening hours of the library?

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

5. Why are you currently using the library and its services? (Please state briefly below)

500

6. How satisfied are you with the following library services?

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

Lending services

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

Copying services

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

Access to the internet

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

Library internet services

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

Information and research services

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

Cultural and educational programs

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

7. How satisfied are you with the way the library provides its users with the following?

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

Fiction

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

Professional literature

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

Magazines

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

Electronic information and resources

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

Music, audio and video resources

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

8. Do you have a comment or a suggestion that you think would help improve the way we offer services and cater to our customers?

500

9. How satisfied are you with the location and availability of the library?

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

10. Do you have any issue with the location or availability of the library? (Please specify the nature of the problem briefly)

500

11. Are you able to access the library website, browse services, check return dates and index the items you are looking for?

  • Absolutely yes
  • Often yes
  • yes and no, it depends on the day
  • Often no
  • Absolutely not
  • I don't know

12. What information is the most difficult to find on our library website? (Please state briefly)

500

13. Does the library cater to your needs and are the materials readily available to you?

  • Absolutly yes
  • Often yes
  • Yes and no
  • Often no
  • Absolutly not
  • I don't know

14. Does the library provide you with the opportunity to improve your information skills? (Please state briefly)

500

15. How satisfied are you with the following:

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

The size of the library

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

Quality of the furnishings and the library hall

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

Social background indexes

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

Hardware provided by the library

  • Very satisfied
  • Satisfied
  • Indifferent
  • Dissatisfied
  • Very dissatisfied
  • I don't know

16. If you have any comments or suggestions on how we can improve our services and premises, please tell us below:

500

17. To what extent do you agree with the following statements regarding the library:

  • I strongly agree
  • I agree
  • I am indifferent
  • I dissagree
  • I strongly dissagree
  • I don't know

The library staff are friendly and helpfull

  • I strongly agree
  • I agree
  • I am indifferent
  • I dissagree
  • I strongly dissagree
  • I don't know

The library staff are experienced and well trained to meet all my requirements

  • I strongly agree
  • I agree
  • I am indifferent
  • I dissagree
  • I strongly dissagree
  • I don't know

18. Would you like to comment on your personal experience with the library staff? (Please feel free to write your thoughts below)

500

19. How would you rate the overall level of service provided you by the library and it's staff?

  • Excelent
  • Very good
  • Satisfactory
  • Sufficient
  • Insufficient
  • I don't know

20. Please confirm your gender:

  • Male
  • Female

21. Please indicate your highest level of attained education below:

  • Primery
  • Secondary training, No GCSE examination
  • Secondary school with GCSE'S
  • College, A-levels
  • University

22. What is your current situation in life?

  • Employed
  • Student
  • Retired
  • Housewife/husband, on maternity leave
  • Unemployed

23. If you have anything you would like to add or which you feel may improve the services we offer, please write a comment or suggestion below:

500

Use template — it’s free

Library user satisfaction survey

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What is the status of your library collection? Does the online reservation system and loan handling work? Ask users in this satisfaction questionnaire template.

Use template — it’s free

The survey sample is ideal for

  • members of the municipal council,
  • operators of libraries,
  • managers of readers’ associations.

Which writers are of most interest? When is the highest demand for particular titles? Are visitors satisfied with the background and operational provision of your library? Use the survey to get answers to these and other questions. Organize events for readers, expand the offer of books with new authors and genres, share news on websites and satisfy the public with a wide range of services. Provide your library with a regular clientele and positive references to reach other readers.

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