Did we take good care of you?

Who it's for

Hospitals, polyclinics and larger practices. Run it continuously, across every department.

Who answers

Patients and the people who came with them, on a phone, in two minutes. No name and no case number.

What you'll see

• Waiting times as patients experienced them, next to how they rated the visit
• Whether people could find their way around the building at all
• Staff rated as a group, so you can tell reception from the clinical team
• What patients say needs fixing, in their own words

How to get good answers

• Send it the same day. A week later people remember the outcome, not the visit.
• Ask no health details at any point. Clinical data belongs in the record, not in a survey inbox.
• Split the answers by why people came. Someone in for a routine check and someone in for a scan judge the same building differently.
• The question about finding your way is the cheapest one to act on. Signs and a floor plan usually beat another staff training day.