Would you recommend us?

Who it's for

Anyone who wants one number to watch over time. Works for a shop, a software product or a clinic.

Who answers

Your customer, in about a minute. One rating and one open question, nothing else.

What you'll see

• Straight away you see who will come back, who is on the fence and who you have already lost
• The reason behind the number in people's own words
• What would push the score up. That is the part that says what to do on Monday.

How to get good answers

• Ask at the same point in the relationship every time. A score from new customers and one from old ones are two different numbers.
• Do not ask the same people more than four times a year.
• Resist adding questions. The whole reason it works is that it takes a minute.
• Never send it straight after you have fixed a complaint. The number comes out high and means nothing.