How did your visit go?

Hi 👋 A few questions about your visit to [company name], from finding us to whether you got the answers you came for. Say what did not work, that is what we can fix. Under 2 minutes.

1. How satisfied are you with your visit?

2. What brought you in?

Select one answer

  • A meeting
  • A job interview
  • Sales or a supplier visit
  • Delivery or collection

3. Was anything about getting here a problem?

Select up to 2 answers

  • Parking
  • Finding the building
  • Reception was not expecting me
  • Steps or lift access
  • No, it was easy

4. How long did you wait?

Select one answer

  • Less than 5 minutes
  • 5-10 minutes
  • 11-20 minutes
  • More than 20 minutes

5. How would you rate the person who dealt with you?

Select one answer in each row

  • Poor
  • OK
  • Great

Friendly and welcoming

  • Poor
  • OK
  • Great

Knowledgeable

  • Poor
  • OK
  • Great

Answered your questions

  • Poor
  • OK
  • Great

Made time for you

  • Poor
  • OK
  • Great

6. Anything we could do better?

500

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Survey Templates Customer Feedback

Office Visit Experience

Who it's for

Any company whose clients come to the office: agencies, studios, advisers, clinics with a waiting room.

Who answers

Your visitor, on their phone, the same afternoon. Six questions.

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What you'll see

  • Whether getting to you was a problem: parking, the entrance, the door code
  • How long they waited before anyone spoke to them
  • How the person who dealt with them came across

How to get good answers

  • Send it the same afternoon, not the next week.
  • Send it to everyone who visits, including people who came for a quick signature.
  • Read the 'getting here' answer before the rating of the person. A visitor who spent twenty minutes looking for parking marks down a colleague who had nothing to do with it.
  • Ask reception to stop guessing what the problem is. Twenty answers settle it.

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