Office Visit Survey

Office Visit Survey

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How can you ensure that your customer always leaves with the best feelings after the meeting? The office visit evaluation questionnaire template will tell you.

The survey sample is ideal for

  • company executives,
  • branch managers.

Proposing a solution to a customer’s problem is the main premise, but his/her impression can be influenced by a number of other factors, such as your appearance, behavior, level of communication, but also the office environment and its immediate surroundings. Use the feedback that the survey will bring you and use the comments or suggestions to your advantage. Organize training in communication skills, propose a new interior design, add the missing equipment. With this survey you will know what to focus on.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

Office visit evaluation questionnaire template

Dear Sir / Madam,

Thank you for your visit. By filling out this short survey, you will help us continue to provide a welcoming environment and the best in service.

1. What was the nature of your visit?

  • Recommendation
  • Cooperation
  • Not sure

2. Did you have an appointment?

  • Yes
  • No

3. How long did you have to wait before you were greeted by a representative?

  • Less than 5 Minutes
  • 5 - 10 Minutes
  • 11 - 20 Minutes
  • 20 Minutes or longer

4. How satisfied were you with the amount of time you had to wait for a representative?

  • Very Satisfied
  • Somewhat Satisfied
  • Undecided
  • Somewhat Dissatisfied
  • Very Dissatisfied

5. How courteous and friendly were our staff?

  • Very friendly and courteous
  • Somewhat friendly and courteous
  • Undecided
  • Not soy friendly and courteous
  • Not at all friendly and courteous

6. How satisfied were you with the way you were treated by the staff?

  • Very Satisfied
  • Satisfied
  • Undecided
  • Dissatisfied
  • Very Dissatisfied

7. How satisfied were you with the way your questions were answered?

  • Very Satisfied
  • Satisfied
  • Undecided
  • Dissatisfied
  • Very Dissatisfied

8. Were your questions answered fully?

  • Yes
  • No

9. How knowledgeable were the staff?

  • Very knowledgeable
  • Knowledgeable
  • Undecided
  • Not so knowledgeable
  • Not at all knowledgeable

10. Overall, what affect would you say your visit to our office had on you?

  • Very Positive
  • Positive
  • Undecided
  • Negative
  • Very Negative

11. Was there anything specific that you liked / disliked or that we can do to make any future visit to our office more pleasant?

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