How was your care?

Who it's for

Any practice or clinic where patients leave with instructions to follow. Send it a day or two after the appointment.

Who answers

Your patient, on a phone, in two minutes. Nothing medical, only how the visit went.

What you'll see

• Whether people understood what was explained to them, and whether they know what happens next
• How easy it is to reach you when something comes up afterwards
• The visit and the treatment rated separately
• How many would recommend you, and what the rest would change

How to get good answers

• Wait a day or two. The question is whether the explanation held up at home, not whether it sounded clear in the room.
• Ask no details about the condition or the treatment itself. Two questions about understanding tell you more and carry none of the risk.
• If people say they do not know what happens next, that is a discharge problem, not a staff problem. Fix the leaving instructions first.
• Send it by text with a short link. Patients who did not understand something are the least likely to open an email from a clinic.