Is your treatment working?

Who it's for

Physiotherapy and rehabilitation clinics. Send it midway through a course of treatment, not at the end.

Who answers

Your patient, on a phone, in three minutes. No medical questions.

What you'll see

• How often people actually do the home exercises, which decides the result more than the session does
• How far through their course they are, so you can see where people drop out
• The care and the clinic itself rated separately
• How they found you, and how many would send someone else

How to get good answers

• Send it after the third or fourth session. At the end you only hear from people who finished.
• Ask about the home exercises plainly and without judgement. A question that sounds like a telling-off gets you the answer people think you want.
• Watch the patients who say they rarely do the exercises. They are the ones who will quit halfway and blame the treatment.
• Ask nothing about the injury or the diagnosis. Keep every question on the routine and the clinic.