1. How satisfied are you with [product name]?

2. How long have you had [product name]?

Select one answer

Less than a month
One to six months
Six months to a year
More than a year

3. How often do you use [product name]?

Select one answer

Every day
A few times a week
A few times a month
Rarely
I stopped using it

4. Where did you first see [product name]?

Select one answer

Advertising
Social media
Someone recommended it
In a shop
Search engine
Online marketplace
A video or review

5. How would you rate [product name]?

Select one answer in each row

Poor
OK
Great

Setting it up

Poor
OK
Great

Ease of use

Poor
OK
Great

Design and appearance

Poor
OK
Great

Reliability and durability

Poor
OK
Great

Matches the description

Poor
OK
Great

Value for money

Poor
OK
Great

6. Which of these qualities matters most?

Most important first

Ease of use
Reliability
Design
Value for money
Support when something goes wrong

7. How likely are you to recommend [product name]?

Not at all likely

Extremely likely

8. What should we change in the next version?

500

Product Satisfaction and Improvements

Who it's for

Manufacturers and brands with a product already in people's homes. Send it a month or two after purchase.

Who answers

Owners of the product, in two minutes, on a phone.

Use template

What you'll see

How often people actually use it, which separates a happy customer from a product in a drawer
How long they have had it, so you can see when enthusiasm fades
Which qualities matter most to them, ranked
What to change in the next version, in their own words

How to get good answers

Send it a month or two after the purchase, not on the day it arrives. On day one everyone is delighted.
The usage question is the one to read first. A product nobody uses generates no complaint and no return, and looks perfect in your data until they never buy again.
Ask what matters to them before asking about your product. It stops people simply agreeing with your own list of features.
Send it to people who bought through retailers too. Those customers are invisible to you and there are usually more of them.

What people say about us

Marketing manager, HR specialist and sales director sharing their experience with Survio.

Survey creation is straightforward and simple. Easy to navigate as a survey creator as well as a survey respondent. Quick to make unique surveys tailored to your and your company's purpose.

Linda W. Marketing manager

I've been able to design multiple surveys in just a few minutes. I'm particularly excited about the data collection, analysis, reporting & exporting capabilities, which are critical to my success as an HR.

Liam J. HR specialist

I highly recommend Survio as it is user-friendly and professional. It is definitely worth updating the free account to get more advanced features and make it an integral part of your workflow.

Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

Create your survey now

Would you buy it again?

1. How satisfied are you with [product name]?

2. How long have you had [product name]?

3. How often do you use [product name]?

4. Where did you first see [product name]?