How did the whole deal go?

Hi 👋 How buying, selling or renting with [agency name] went, from the first call to handing over the keys? Tell us what didn't work, that's the part we can fix. Under 3 minutes.

1. How satisfied are you with [agency name] overall?

2. What did you use our agency for?

Select one answer

  • Buying a home
  • Selling a home
  • Renting a home
  • Letting out a property
  • Commercial property

3. How would you rate your agent?

Select one answer in each row

  • Poor
  • OK
  • Great

Professionalism

  • Poor
  • OK
  • Great

Market knowledge

  • Poor
  • OK
  • Great

Responsiveness

  • Poor
  • OK
  • Great

Understood my needs

  • Poor
  • OK
  • Great

Clear communication

  • Poor
  • OK
  • Great

4. Was our fee worth what you got?

Select one answer

  • Definitely worth it
  • Mostly worth it
  • Hard to say
  • Not really
  • Definitely not

5. How would you rate the property listings?

Select one answer in each row

  • Poor
  • OK
  • Great

Photos and listings

  • Poor
  • OK
  • Great

Accurate descriptions

  • Poor
  • OK
  • Great

Viewing times

  • Poor
  • OK
  • Great

Info at viewings

  • Poor
  • OK
  • Great

6. Did the final price match the first estimate?

Select one answer

  • Yes, it matched
  • It ended up lower
  • It ended up higher
  • Too early to say
  • Not sure

7. How likely are you to recommend [agency name] to a friend?

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

Not at all likely

Extremely likely

8. What should we do differently next time?

500

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Survey Templates Business Specific

Real Estate Agent Feedback

Who it's for

Estate agencies and individual agents. Send it once the deal is closed and the keys have changed hands.

Who answers

Your client, buyer or seller, on a phone, in two minutes.

Use template

What you'll see

  • The agent rated on the things clients notice: reachability, honesty, keeping them informed
  • Whether the fee felt worth it, asked plainly
  • Whether the final price matched what was promised at the start
  • How many would use you again, and what the rest say went wrong

How to get good answers

  • Send it to buyers and sellers both. They go through completely different versions of the same deal.
  • Ask even when the sale fell through. Those clients know exactly where the process broke.
  • Keep the agent's name out of the invitation but ask about the agent inside. People answer differently when the message looks personally addressed.
  • The question about the promised price is the uncomfortable one. It is also the one that predicts whether they recommend you.

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