How was your visit?

Hi 👋 Thanks for coming to [restaurant name]. Tell us what worked and what did not, and we will fix it before you come again. Under 2 minutes.

1. How satisfied are you with [restaurant name]?

2. What brought you in?

Select one answer

  • Lunch
  • Dinner
  • Just drinks or coffee
  • A celebration
  • A business meeting

3. Have you been here before?

Select one answer

  • No, this was my first time
  • Yes, once or twice
  • Yes, I come regularly

4. How would you rate the food and drink?

Select one answer in each row

  • Poor
  • OK
  • Great

Taste and freshness

  • Poor
  • OK
  • Great

Portion size

  • Poor
  • OK
  • Great

Presentation

  • Poor
  • OK
  • Great

Value for money

  • Poor
  • OK
  • Great

5. How would you rate the service?

Select one answer in each row

  • Poor
  • OK
  • Great

Speed of service

  • Poor
  • OK
  • Great

Friendliness of staff

  • Poor
  • OK
  • Great

Accuracy of order

  • Poor
  • OK
  • Great

Atmosphere

  • Poor
  • OK
  • Great

Cleanliness

  • Poor
  • OK
  • Great

6. How likely are you to recommend [restaurant name]?

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

Not at all likely

Extremely likely

7. What should we do differently?

500

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Restaurant Guest Satisfaction

Who it's for

Restaurants, bistros and hotel dining rooms. Send it the same evening, to every table, not only to the ones who complained.

Who answers

Your guest, on a phone, on the way home. Two minutes, no name needed.

Use template

What you'll see

  • Food and service rated separately, which tells you whether the problem is the kitchen or the floor
  • Why they came: a date, a work lunch, a family Sunday. Each one judges you differently
  • First visits and regulars split apart
  • How many would recommend you, and the exact reason from the ones who would not

How to get good answers

  • A QR on the bill gets more answers than an email ever will. The phone is already in their hand.
  • Send it the same evening. By tomorrow people remember the price and nothing else.
  • Do not stand there while they answer. A waiter within sight adds a star to everything.
  • The guest who was annoyed but said nothing at the table is the one this survey exists for. Read the low scores with no comment first.

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I've been able to design multiple surveys in just a few minutes. I'm particularly excited about the data collection, analysis, reporting & exporting capabilities, which are critical to my success as an HR.

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I highly recommend Survio as it is user-friendly and professional. It is definitely worth updating the free account to get more advanced features and make it an integral part of your workflow.

Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

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