Did you get what you wanted?

Hi 👋 How your purchase at [shop name] went, from choosing the product to whether it was worth the price. Say what got in your way, that is the part we can change. Under 2 minutes.

1. How was it overall?

2. What did you buy?

Select one answer

  • [Product 1]
  • [Product 2]
  • [Product 3]

3. Have you bought here before?

Select one answer

  • No, this was my first time
  • Yes, once or twice
  • Yes, I come here regularly

4. Why did you buy here and not somewhere else?

Select up to 2 answers

  • The price
  • You had it in stock
  • It is close to me
  • The staff helped me
  • I always shop here
  • I could see it before buying

5. What could have been better?

Select up to 2 answers

  • The price
  • The choice on offer
  • Finding what I wanted
  • The staff
  • The waiting
  • The shop itself
  • Nothing, it was fine

6. How likely are you to buy from us again?

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

Not at all likely

Extremely likely

7. What should we do better?

500

Powered by Survio
Use template

Survey Templates Market Research

Retail Buying Experience

Who it's for

Shops with a counter and a till. Send it the same day, to everyone who bought something.

Who answers

Your customer, on a phone, on the way home. Two minutes.

Use template

What you'll see

  • Why they bought from you and not from the shop or the website they were comparing you with
  • What they bought, and whether they had been in before
  • What could have been better, chosen from the things that usually go wrong
  • How many would buy from you again

How to get good answers

  • A QR on the receipt beats everything else. The phone is already out and the visit just happened.
  • Ask why here and not elsewhere. People try things in your shop and order them online later, and nothing in your sales figures shows it.
  • Send it to everyone, not only to people who spent a lot. Small purchases are where people decide whether to come back.
  • Do not have staff ask for the answer at the counter. A member of staff standing there is worth about one extra star.

All templates

Template categories

Trustpilot rating

Rated excellent on

Survio is a survey software for everyone.

Survey templates make your start quick and smooth. Collect any feedback effortlessly.

Create a questionnaire in less than one minute

Create a questionnaire in less than one minute

Collect survey responses on multiple channels

Collect survey responses on multiple channels

Analyze survey results with a single click

Analyze survey results with a single click

What people say about us

Marketing manager, HR specialist and sales director sharing their experience with Survio.

Survey creation is straightforward and simple. Easy to navigate as a survey creator as well as a survey respondent. Quick to make unique surveys tailored to your and your company's purpose.

Linda W. Marketing manager

I've been able to design multiple surveys in just a few minutes. I'm particularly excited about the data collection, analysis, reporting & exporting capabilities, which are critical to my success as an HR.

Liam J. HR specialist

I highly recommend Survio as it is user-friendly and professional. It is definitely worth updating the free account to get more advanced features and make it an integral part of your workflow.

Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

Create your survey now

Enter Survio

Login

Forgot password?

Digicert

Start surveying now!

  • Build a survey Easy-to-use survey editor, 100+ ready-made survey templates
  • Collect responses Mobile friendly, omnichannel collection, identity tracking
  • Analyze results Fast and comprehensive analytics, one-click reports
  • Engage with Survio PRO User management, custom dashboards, integrations, API
  • GDPR
  • SSO
  • ISO 27001:2022

Get in touch with Sales team

Do you have a request for Demo, Custom quote or any other commercial related query? Let us know and our team will get back to you promptly.

This form serves for business related topics to our Sales team.

Survio.com is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you:
You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.
By clicking submit below, you consent to allow Survio.com to store and process the personal information submitted above to provide you the content requested.