Are we doing a good job?

Hi 👋 A few questions about [company name] and the people who deliver it. Tell us what works and what gets in your way. It goes straight to the team that runs your account. Under 2 minutes.

1. How satisfied are you with [company name]?

2. Which of our services have you used?

Select one or more answers

  • [Service 1]
  • [Service 2]
  • [Service 3]
  • [Service 4]

3. How would you rate the delivery of our service?

Select one answer in each row

  • Poor
  • OK
  • Great

Availability

  • Poor
  • OK
  • Great

Ordering and setup

  • Poor
  • OK
  • Great

Responsibility for results

  • Poor
  • OK
  • Great

Meeting deadlines

  • Poor
  • OK
  • Great

Value for money

  • Poor
  • OK
  • Great

4. How often do you use our services?

Select one answer

  • Every week or more
  • A few times a month
  • About once a month
  • A few times a year
  • Less often

5. How would you rate the person you deal with?

Select one answer in each row

  • Poor
  • OK
  • Great

Reliable

  • Poor
  • OK
  • Great

Professional

  • Poor
  • OK
  • Great

Easy to reach

  • Poor
  • OK
  • Great

Flexible

  • Poor
  • OK
  • Great

Friendly

  • Poor
  • OK
  • Great

6. What does [company name] bring you?

Select up to 2 answers

  • It makes work simpler
  • It saves us money
  • It saves us time
  • We could not do it ourselves
  • It helps us earn more

7. How likely are you to recommend [company name]?

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

Not at all likely

Extremely likely

8. What gets in your way?

500

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Survey Templates Market Research

Service Quality Feedback

Who it's for

Service firms that bill monthly: agencies, IT providers, accountants, facility and logistics companies.

Who answers

Your client contact, at their desk. Eight questions.

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What you'll see

  • Each service you deliver scored separately, not one number for everything
  • How the specific person on their account comes across
  • Whether the client can still say what they get for the money

How to get good answers

  • Run it twice a year on a fixed date, so it is not tied to anything going wrong.
  • Ask the person who uses the service daily, not only the one who signs the invoice.
  • Do not let the account manager send it. The person being rated should not be holding the envelope.
  • A client who cannot name what you bring them has already started comparing prices.

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Template categories

Trustpilot rating

Rated excellent on

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What people say about us

Marketing manager, HR specialist and sales director sharing their experience with Survio.

Survey creation is straightforward and simple. Easy to navigate as a survey creator as well as a survey respondent. Quick to make unique surveys tailored to your and your company's purpose.

Linda W. Marketing manager

I've been able to design multiple surveys in just a few minutes. I'm particularly excited about the data collection, analysis, reporting & exporting capabilities, which are critical to my success as an HR.

Liam J. HR specialist

I highly recommend Survio as it is user-friendly and professional. It is definitely worth updating the free account to get more advanced features and make it an integral part of your workflow.

Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

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