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Shipping / Courier service evaluation survey


Please take a few minutes of your time to fill in the following survey.

How often do you use the service?
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What is your prefered method of ordering?
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How satisfied are you with the ordering services provided?
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Which type of shipping do you use most often?
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Do you agree with the Pricing for the type of shipment you prefer?
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How would you rate the price for your prefered shipment type?
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Please rate the following statements regarding our staff:
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Please mark 1, as exellent and 5, as the worst

I did not use
The courier arrived within the specified delivery time
The courier was friendly and helpful
The courier provided me with the correct documentation for the goods delivered
The staff at the desk were polite and helpful
The staff at the counter provided me with the correct documentation

How would you rate our package tracking system?
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Please select the extent in which you agree with the following statements:
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I very much agree
I agree
I don't know
I don't agree
I dissagree compleetly
Shipping was carried-out according to the agreed conditions
Goods arrived in full and were undammaged
The packaging and product/s were undammaged

Have you ever used our complaints department?
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Have your complaints been resolved to your complete satisfaction?

If you have not used the complaints service, please skip this question.

Please rate your overall level of satisfaction with our Shipping / Courier service:
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Would you consider recommending our shipping / courier service?
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Would you change anything about us to improve the services you receive?

1500 characters remaining