Shipping / Courier service evaluation survey

Shipping / Courier service evaluation survey

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Prove to customers you can do more than deliver on time. The courier company evaluation questionnaire template tells you what other services to implement.

The survey sample is ideal for

  • owners and management of transport/forwarding companies.

Map out what can affect the smooth running of the order and use this feedback to your advantage. Focus on maximum simplification of the ordering process. Train the staff of the customer support and complaints department. Regularly inform customers about upcoming news. Work to increase reliability, average delivery times, affordability, and overall customer satisfaction. The transport company evaluation questionnaire template will bring you these and other suggestions.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

Shipping/Courier service evaluation questionnaire template

Hello,

Please take a few minutes of your time to fill in the following survey.

1. How often do you use the service?

  • More than once per month
  • Once a month
  • Once every three months
  • Once every six months
  • Once a year

2. What is your prefered method of ordering?

  • In person
  • Telephone
  • Email
  • Via the company website ordering service

3. How satisfied are you with the ordering services provided?

4. Which type of shipping do you use most often?

  • Letter
  • Parcel
  • Excessive or oversized shipment

5. Do you agree with the Pricing for the type of shipment you prefer?

  • Yes

6. How would you rate the price for your prefered shipment type?

7. Please rate the following statements regarding our staff:

Please mark 1, as exellent and 5, as the worst

  • 1
  • 2
  • 3
  • 4
  • 5
  • I did not use

The courier arrived within the specified delivery time

  • 1
  • 2
  • 3
  • 4
  • 5
  • I did not use

The courier was friendly and helpful

  • 1
  • 2
  • 3
  • 4
  • 5
  • I did not use

The courier provided me with the correct documentation for the goods delivered

  • 1
  • 2
  • 3
  • 4
  • 5
  • I did not use

The staff at the desk were polite and helpful

  • 1
  • 2
  • 3
  • 4
  • 5
  • I did not use

The staff at the counter provided me with the correct documentation

  • 1
  • 2
  • 3
  • 4
  • 5
  • I did not use

8. How would you rate our package tracking system?

  • Excelent
  • Good

9. Please select the extent in which you agree with the following statements:

  • I very much agree
  • I agree
  • I don't know
  • I don't agree
  • I dissagree compleetly

Shipping was carried-out according to the agreed conditions

  • I very much agree
  • I agree
  • I don't know
  • I don't agree
  • I dissagree compleetly

Goods arrived in full and were undammaged

  • I very much agree
  • I agree
  • I don't know
  • I don't agree
  • I dissagree compleetly

The packaging and product/s were undammaged

  • I very much agree
  • I agree
  • I don't know
  • I don't agree
  • I dissagree compleetly

10. Have you ever used our complaints department?

  • No

11. Have your complaints been resolved to your complete satisfaction?

If you have not used the complaints service, please skip this question.

  • Yes

12. Please rate your overall level of satisfaction with our Shipping / Courier service:

13. Would you consider recommending our shipping / courier service?

  • Yes

14. Would you change anything about us to improve the services you receive?

500

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