How is [software name] working for you?

Who it's for

Software companies and internal IT. Run it once or twice a year with the whole user base.

Who answers

The people who use the software, in two minutes. Including the ones who never chose it.

What you'll see

• Whether they picked the software themselves or it was picked for them, which changes every other answer
• Which features matter most to them, against how often they use it
• The product rated on speed, reliability, ease and design
• What is missing or in the way, in their own words

How to get good answers

• Split the results by whether people chose the software. Somebody handed a tool by their employer judges it completely differently.
• The open question is the one your telemetry cannot replace. Usage data shows what people do; it can never show what is not there.
• Include people who barely use it. They are the licences you are about to lose and they never answer in-app prompts.
• Ask about support separately from the product. A good tool with slow support loses customers and the average hides it.