Taxi passenger satisfaction survey

Taxi passenger satisfaction survey

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Outrun the competition. Offer added value to existing service. In this taxi evaluation questionnaire template, you will receive new suggestions from clients.

The survey sample is ideal for

  • owners and operators of taxis,
  • private carriers providing these services.

From the taxi evaluation questionnaire, you will get valuable information that you can use to your advantage. Get an idea of what customers are particularly sensitive to. Is it a better price, the punctuality of the driver, or the cleanliness of the car? Or do they travel with you because, as an established company, you build more personal trust? Gain the constant favor of clients and bring them what they call for. Through the survey, ask for their feedback and work on your competitive advantages.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

Taxi service evaluation questionnaire template


Please take a few minutes of your time to fill in the following survey.

1. How often do you use a taxi?

  • Daily
  • Weekly
  • Once a month
  • More than once a month
  • Several times per year
  • Never

2. Why do you most often use a taxi?

  • Airport, Rail or Port transfer
  • To and from entertainment events
  • To and from work
  • Following a road accident or breakdown

3. At which time of day do you most often require a taxi?

  • Morning / Afternoon
  • Afternoon
  • Evening
  • After dark

4. What is the main reason you wouldn't use taxi's more often?

  • Price
  • Discomfort
  • Bad past experiences with drivers

5. If you were to order a taxi, which method would you use?

  • Over the phone
  • Via the Internet
  • Flagging down on the street
  • A taxi stopped for you without request
  • You used a known local taxi hub or rank

6. Have you ever had a bad experience with a taxi?

  • No, never
  • Yes, once
  • Yes, multiple times

7. In your opinion, are taxi prices affordable?

  • Completely affordable
  • Modaretely affordable
  • Unaffordable
  • Extremely expensive

8. Please confirm your gender:

  • Male
  • Female

9. Please define your age category below:

  • 0 - 20
  • 21 - 30
  • 31 - 40
  • 41 - 50
  • 51 - 60
  • 60+

10. Would you recommend this taxi service to a friend, relative or colleague?

  • Yes

11. Please let us know your thoughts or feelings about our taxi service in your own words:


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