Was the trip as promised?

Hi 👋 A few questions about your booking with [agency name]: the people who helped you, the information you got and whether the trip matched what we described. Under 2 minutes.

1. How would you rate [agency name]?

2. What kind of trip did you book?

Select one answer

  • Business travel
  • A holiday
  • Visiting family or friends

3. How would you rate our service?

Select one answer in each row

  • Poor
  • OK
  • Great

Friendly staff

  • Poor
  • OK
  • Great

Knows the destinations

  • Poor
  • OK
  • Great

Speed

  • Poor
  • OK
  • Great

Accurate information

  • Poor
  • OK
  • Great

Clear communication

  • Poor
  • OK
  • Great

Value for money

  • Poor
  • OK
  • Great

4. Did the trip match the description?

Select one answer

  • Much worse than described
  • A little worse
  • Exactly as described
  • A little better
  • Much better than described
  • I have not travelled yet

5. Did anything go wrong on the trip?

Select up to 2 answers

  • The hotel
  • The food
  • Transport or transfers
  • The guide or rep
  • Something was not included
  • No, nothing

6. How likely are you to recommend [agency name]?

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

Not at all likely

Extremely likely

7. What would you change?

500

Powered by Survio
Use template

Survey Templates Business Specific

Travel Agency Satisfaction

Who it's for

Travel agencies and tour operators. Send it within a week of people coming home.

Who answers

Clients, in two minutes, on a phone. No booking number needed.

Use template

What you'll see

  • Whether the trip matched what was promised in the description
  • What went wrong while they were away
  • Your own service rated separately from the trip itself
  • How many would book with you again, and what the rest would change

How to get good answers

  • The gap between the description and the reality is the point of this survey. Ask about it plainly.
  • Send it within a week of their return. Holidays turn into fond memories fast and the detail goes with them.
  • Ask everyone, not just people who complained. Most disappointed clients never complain, they simply book elsewhere next year.
  • Rate the agency and the trip separately. A hotel that let you down is not the same problem as an adviser who oversold it.

All templates

Template categories

Trustpilot rating

Rated excellent on

Survio is a survey software for everyone.

Survey templates make your start quick and smooth. Collect any feedback effortlessly.

Create a questionnaire in less than one minute

Create a questionnaire in less than one minute

Collect survey responses on multiple channels

Collect survey responses on multiple channels

Analyze survey results with a single click

Analyze survey results with a single click

What people say about us

Marketing manager, HR specialist and sales director sharing their experience with Survio.

Survey creation is straightforward and simple. Easy to navigate as a survey creator as well as a survey respondent. Quick to make unique surveys tailored to your and your company's purpose.

Linda W. Marketing manager

I've been able to design multiple surveys in just a few minutes. I'm particularly excited about the data collection, analysis, reporting & exporting capabilities, which are critical to my success as an HR.

Liam J. HR specialist

I highly recommend Survio as it is user-friendly and professional. It is definitely worth updating the free account to get more advanced features and make it an integral part of your workflow.

Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

Create your survey now

Enter Survio

Login

Forgot password?

Digicert

Start surveying now!

  • Build a survey Easy-to-use survey editor, 100+ ready-made survey templates
  • Collect responses Mobile friendly, omnichannel collection, identity tracking
  • Analyze results Fast and comprehensive analytics, one-click reports
  • Engage with Survio PRO User management, custom dashboards, integrations, API
  • GDPR
  • SSO
  • ISO 27001:2022

Get in touch with Sales team

Do you have a request for Demo, Custom quote or any other commercial related query? Let us know and our team will get back to you promptly.

This form serves for business related topics to our Sales team.

Survio.com is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you:
You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.
By clicking submit below, you consent to allow Survio.com to store and process the personal information submitted above to provide you the content requested.