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Vehicle Repair satisfaction survey

Dear Sir / Madam,

thank you for visiting us. By filling out this 5-10 minute survey, you will help us obtain the very best results.

1 What was the reason of your visit of our service shop?
Required answer

Check all that apply

2 Was all your vehicle problems fixed completely?
Required answer

3 After your service visit, did someone from our dealership contact you by phone or by e-mail to see if you were satisfied with your overall service experience?
Required answer

4 Please rate your satisfaction with our service on each of the following:
Required answer

If you cannot answer, check "N/A".

Very Poor
Explanation of charges
Effort to see that the service was done right
Completion of the service in the time promised
Ease of scheduling service
Explanation of the work performed on your vehicle
Overall performance of the person who prepared your service order
Cost of services

5 When you need your car serviced again in the future, will you return to our service shop?
Required answer

6 Would you recommend us to a friend or relative as a place to have their cars serviced?
Required answer

7 What can we do better to improve?
Required answer

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