Vehicle Repair satisfaction survey

Vehicle Repair satisfaction survey

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Spoil your clients. Don’t let them leave for the competition. The car repair shop evaluation questionnaire template shows their requirements and expectations.

The survey sample is ideal for

  • owners of car repair shops,
  • operators of specialized motor vehicle repair shops.

After repairing their car, send customers a simple survey and ask for an opinion on the level of services provided, from the speed of order processing and setting the repair date, through the evaluation of staff and the quality of work performed to the overall impression. Not only will you be able to boast of praiseworthy responses on your website, but you will also receive objective criticism of what to improve. In the answers, you will also certainly find ideas for innovation and portfolio expansion.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

Car repair shop quality evaluation questionnaire template

Dear Sir / Madam,

thank you for visiting us. By filling out this 5-10 minute survey, you will help us obtain the very best results.

1. What was the reason of your visit of our service shop?

Check all that apply

  • Warranty
  • Factory scheduled maintenance
  • Non-warranty

2. Was all your vehicle problems fixed completely?

3. After your service visit, did someone from our dealership contact you by phone or by e-mail to see if you were satisfied with your overall service experience?

4. Please rate your satisfaction with our service on each of the following:

If you cannot answer, check "N/A".

  • Excellent
  • Good
  • Average
  • Poor
  • Very Poor
  • N/A

Explanation of charges

  • Excellent
  • Good
  • Average
  • Poor
  • Very Poor
  • N/A

Effort to see that the service was done right

  • Excellent
  • Good
  • Average
  • Poor
  • Very Poor
  • N/A

Completion of the service in the time promised

  • Excellent
  • Good
  • Average
  • Poor
  • Very Poor
  • N/A

Ease of scheduling service

  • Excellent
  • Good
  • Average
  • Poor
  • Very Poor
  • N/A

Explanation of the work performed on your vehicle

  • Excellent
  • Good
  • Average
  • Poor
  • Very Poor
  • N/A

Overall performance of the person who prepared your service order

  • Excellent
  • Good
  • Average
  • Poor
  • Very Poor
  • N/A

Cost of services

  • Excellent
  • Good
  • Average
  • Poor
  • Very Poor
  • N/A

5. When you need your car serviced again in the future, will you return to our service shop?

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

6. Would you recommend us to a friend or relative as a place to have their cars serviced?

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

7. What can we do better to improve?

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