Car repair shop quality evaluation questionnaire template

Dear Sir / Madam,

thank you for visiting us. By filling out this 5-10 minute survey, you will help us obtain the very best results.

1. What was the reason of your visit of our service shop?

Check all that apply

  • Warranty
  • Factory scheduled maintenance
  • Non-warranty

2. Was all your vehicle problems fixed completely?

3. After your service visit, did someone from our dealership contact you by phone or by e-mail to see if you were satisfied with your overall service experience?

4. Please rate your satisfaction with our service on each of the following:

If you cannot answer, check "N/A".

  • Excellent
  • Good
  • Average
  • Poor
  • Very Poor
  • N/A

Explanation of charges

  • Excellent
  • Good
  • Average
  • Poor
  • Very Poor
  • N/A

Effort to see that the service was done right

  • Excellent
  • Good
  • Average
  • Poor
  • Very Poor
  • N/A

Completion of the service in the time promised

  • Excellent
  • Good
  • Average
  • Poor
  • Very Poor
  • N/A

Ease of scheduling service

  • Excellent
  • Good
  • Average
  • Poor
  • Very Poor
  • N/A

Explanation of the work performed on your vehicle

  • Excellent
  • Good
  • Average
  • Poor
  • Very Poor
  • N/A

Overall performance of the person who prepared your service order

  • Excellent
  • Good
  • Average
  • Poor
  • Very Poor
  • N/A

Cost of services

  • Excellent
  • Good
  • Average
  • Poor
  • Very Poor
  • N/A

5. When you need your car serviced again in the future, will you return to our service shop?

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

6. Would you recommend us to a friend or relative as a place to have their cars serviced?

  • 100%
  • 75%
  • 50%
  • 25%
  • 0%

7. What can we do better to improve?

500

Use template — it’s free

Vehicle Repair satisfaction survey

Popularity 271 ×

Spoil your clients. Don’t let them leave for the competition. The car repair shop evaluation questionnaire template shows their requirements and expectations.

Use template — it’s free

The survey sample is ideal for

  • owners of car repair shops,
  • operators of specialized motor vehicle repair shops.

After repairing their car, send customers a simple survey and ask for an opinion on the level of services provided, from the speed of order processing and setting the repair date, through the evaluation of staff and the quality of work performed to the overall impression. Not only will you be able to boast of praiseworthy responses on your website, but you will also receive objective criticism of what to improve. In the answers, you will also certainly find ideas for innovation and portfolio expansion.

The questionnaire template can be fully edited. Survio will process your answers into well-arranged tables and graphs.

Survio is a survey software for everyone.

Survey templates make your start quick and smooth. Collect any feedback effortlessly.

What people say about us

Marketing manager, HR specialist and sales director sharing their experience with Survio.

Survey creation is straightforward and simple. Easy to navigate as a survey creator as well as a survey respondent. Quick to make unique surveys tailored to your and your company's purpose.

Linda W. Marketing manager

I've been able to design multiple surveys in just a few minutes. I'm particularly excited about the data collection, analysis, reporting & exporting capabilities, which are critical to my success as an HR.

Liam J. HR specialist

I highly recommend Survio as it is user-friendly and professional. It is definitely worth updating the free account to get more advanced features and make it an integral part of your workflow.

Edward G. Sales director

It’s not just a template. You’ll get the entire survey platform to collect desired data and understand them.

Create your survey now

Enter Survio

Login

Forgot Password?

Get a 1-on-1 demo

Digicert

Create engaging surveys, get genuine data and make the right decisions.

Create a survey — it’s free

No credit card required.

Get a 1-on-1 demo

Start surveying now!

  • Build a survey Easy-to-use survey editor, 100+ ready-made survey templates
  • Collect responses Mobile friendly, omnichannel collection, identity tracking
  • Analyze results Fast and comprehensive analytics, one-click reports
  • Engage with Survio PRO User management, custom dashboards, integrations, API
  • GDPR
  • SSO
  • ISO 27001:2013