Were you and your pet well looked after?

Hi 👋 A few questions about your visit to [clinic name], from the examination to what happens next. Say what did not work, that is what we can fix. Under 2 minutes.

1. How was your visit overall?

2. Why did you come in today?

Select one answer

  • Routine check-up
  • Vaccination
  • Treatment for illness
  • Emergency care
  • Surgery

3. How would you rate the care your pet got?

Select one answer in each row

  • Poor
  • OK
  • Great

Thorough examination

  • Poor
  • OK
  • Great

Explained clearly

  • Poor
  • OK
  • Great

Kind to my pet

  • Poor
  • OK
  • Great

Professional

  • Poor
  • OK
  • Great

Kind to me too

  • Poor
  • OK
  • Great

4. Do you know what happens next?

Select one answer

  • Yes, it is clear
  • Roughly
  • No, I am not sure

5. Did you know what it would cost beforehand?

Select one answer

  • Yes, I was told upfront
  • Roughly
  • No, the bill surprised me

6. How was the rest of the team?

Select one answer

  • Poor
  • OK
  • Great

7. How would you rate the clinic itself?

Select one answer in each row

  • Poor
  • OK
  • Great

Cleanliness

  • Poor
  • OK
  • Great

Waiting area

  • Poor
  • OK
  • Great

Waiting time

  • Poor
  • OK
  • Great

Parking and access

  • Poor
  • OK
  • Great

8. How likely are you to recommend [clinic name]?

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

Not at all likely

Extremely likely

9. What should we do better?

500

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