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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer Service
Value for Money
Innovation
Convenience
2
How would you rate our service/product on a scale of 1 to 10?
Please rate our service/product from 1 being the lowest to 10 being the highest.
3
What bothers you the most about our service/product?
Please describe what bothers you the most about our service/product.
4
Which of the following areas would you like to see improvement in?
Please select all the areas where you would like to see improvement.
Product Quality
Customer Support
Delivery Time
Website/App Experience
Communication
5
Are there any specific features you would like us to add to our service/product?
Please describe any specific features you would like to see added to our service/product.
6
How likely are you to recommend our service/product to a friend or colleague?
Please select a rating indicating how likely you are to recommend us.
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
7
How satisfied are you with the overall experience of using our service/product?
Please rate your overall satisfaction with our service/product.
8
What is the biggest strength of our service/product?
Please describe the biggest strength you find in our service/product.
9
What aspect of our service/product needs the most improvement?
Please describe the aspect of our service/product that you believe needs the most improvement.
10
How well do we meet your expectations?
Please select how well we meet your expectations.
Exceeds Expectations
Meets Expectations
Below Expectations
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