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Customer Satisfaction Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

Secured
1

What do you appreciate about our service/product?

Please select the option that best describes what you appreciate.
2

How would you rate our service/product on a scale of 1 to 10?

Please rate our service/product from 1 being the lowest to 10 being the highest.
3

What bothers you the most about our service/product?

Please describe what bothers you the most about our service/product.
4

Which of the following areas would you like to see improvement in?

Please select all the areas where you would like to see improvement.
5

Are there any specific features you would like us to add to our service/product?

Please describe any specific features you would like to see added to our service/product.
6

How likely are you to recommend our service/product to a friend or colleague?

Please select a rating indicating how likely you are to recommend us.
7

How satisfied are you with the overall experience of using our service/product?

Please rate your overall satisfaction with our service/product.
8

What is the biggest strength of our service/product?

Please describe the biggest strength you find in our service/product.
9

What aspect of our service/product needs the most improvement?

Please describe the aspect of our service/product that you believe needs the most improvement.
10

How well do we meet your expectations?

Please select how well we meet your expectations.