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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Select the option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Other
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Rate your satisfaction from 1 (Very Unsatisfied) to 10 (Very Satisfied).
3
What bothers you the most about our service/product?
Describe what bothers you the most.
4
How likely are you to recommend our service/product to a friend or colleague?
Rate your likelihood from 1 (Not Likely) to 10 (Very Likely).
5
What improvements would you like to see in our service/product?
Share any suggestions for improvements.
6
Which aspect of our service/product do you think needs the most improvement?
Select the aspect that you think needs the most improvement.
Quality
Customer service
Features
Delivery
Other
7
Do you find our service/product easy to use/navigate?
Answer yes or no.
Yes
No
8
How would you rate the value for money of our service/product?
Rate the value for money from 1 (Poor value) to 10 (Excellent value).
9
What features do you find most useful in our service/product?
Select all features that you find useful.
Feature 1
Feature 2
Feature 3
Feature 4
Other
10
Additional comments or suggestions
Feel free to provide any additional feedback or suggestions.
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